Senior Account Manager

Responsibilities

• Own high-value accounts: Manage a portfolio of top-tier restaurant groups and enterprise partners, driving measurable revenue growth through upsell, adoption, and retention
• Strategic revenue growth: Identify and execute against opportunities for expansion and optimization, consistently exceeding quarterly revenue quotas
• Consultative partnership: Act as a trusted advisor to senior stakeholders at restaurants, using data-driven insights to guide decisions and maximize value
• Mentorship & leadership: Support, coach, and share best practices with junior RSMs, helping raise the overall performance of the team
• Process improvement: Collaborate with leadership on scaling initiatives, refining success playbooks, and building repeatable strategies for growth
• Cross-functional influence: Work closely with Sales, Product, and Marketing to ensure partner needs are addressed and opportunities are maximized
• Executive reporting: Deliver clear reporting and analysis on account performance, pipeline opportunities, and at-risk partners to leadership
• Voice of the customer: Represent partner feedback to internal teams, helping shape product development and operational improvements

Requirements

• 4+ years in a sales, account management, or customer success role with a strong revenue focus (hospitality/restaurant tech a plus)
• Proven success in quota-carrying roles with consistent achievement of sales or upsell targets
• Experience managing enterprise or multi-location accounts and influencing executive-level stakeholders
• Strong commercial acumen and ability to identify and execute on high-impact opportunities
• Exceptional communication, negotiation, and presentation skills
• Demonstrated ability to mentor or lead peers, setting the standard for execution and accountability
• Data-driven mindset: skilled at analyzing trends, spotting opportunities, and presenting insights persuasively
• Passion for the restaurant industry and helping partners grow through innovative solutions

Benefits

• Salary: $90,000 - $105,000 OTE (80% base + 20% variable)
• Stock options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans, including virtual care options
• Pre-Tax Flexible FSA, Dependent Care FSA
• Commuter Benefits
• Up to 16 weeks of paid parental leave
• Unlimited PTO
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• $100 a month to spend at Seated restaurants