Senior Account Manager

About the role

TikTok Shop is the fastest growing sales channel in ecommerce right now, and most brands still haven't figured it out. The agencies that have are scaling brands into the millions in GMV, working with some of the biggest names in beauty, and writing the playbook as they go. This one is profitable, growing fast, and betting that social commerce does to this decade what ecommerce did to the late nineties. This is a seat at that table, with a team of your own to build.

Responsibilities

• Own a portfolio of major TikTok Shop accounts, carrying quarterly GMV, ROI and margin targets
• Lead full funnel strategy across assortment, pricing, promotions, content and creator/affiliate programming
• Align shop inventory and catalog with paid media (Spark Ads, Shopping Ads) and interpret the resulting dashboards
• Deliver WBRs and QBRs that turn raw performance data into executive level narratives
• Hire, manage and mentor a growing pod of account managers and creator managers
• Spot and execute upsell and cross sell opportunities, but only the ones that are genuinely right for the client
• Build the processes and playbooks that don't exist yet at a fast growing startup

Benefits

• Build your own pod. You may inherit one or two people at most, and the mandate is to hire and shape your own team of account managers from the ground up as your portfolio grows.
• Real upside on revenue you own. Direct commission on the accounts you manage, plus override on everything your team manages.
• Work with brands that matter. Some of the biggest names in beauty and personal care, the kind of portfolio most agencies would kill for.
• A genuine path to Director. For the right person, this role can grow well beyond its current scope.
• No micromanagement. You'll be trusted to own