Senior Account Manager

The Senior Account Manager

In-Office Tuesday, Wednesday, Thursday

• Own the relationship and strategic direction for a portfolio of active client accounts
• Lead recurring client calls and presentations independently, setting agendas, presenting performance insights, and recommending next steps
• Identify growth opportunities within existing accounts and communicate the value of additional services
• Serve as the connective tissue between clients and internal teams, ensuring deliverables are on-brand, on-strategy, and on-time
• Translate client business goals into actionable project requirements for creative, development, and marketing teams
• Monitor account health, flag risks early, and protect client retention
• Develop proposals and scopes of work for ongoing and expanding engagements
• Report on account performance and pipeline to senior leadership

Position Requirements

• 5+ years of experience in account management, client services, or client success at a digital, marketing, or creative agency: this is a hard requirement
• Proven track record of independently managing and retaining client relationships
• Comfortable leading meetings with business owners, marketing directors, and C-suite stakeholders
• Working knowledge of digital marketing concepts: SEO, PPC, content strategy, analytics, and web development
• Strong written and verbal communication: you can explain complex work in simple terms
• Process-driven with high attention to detail across multiple concurrent accounts
• Experience with project management tools (Basecamp, Asana, Monday, or similar)

Preferred

• Degree in Business, Marketing, Communications, or a related field
• Experience with WordPress-based web projects
• Background in selling or upselling agency services