Senior Account Manager

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products.

About the role

This hybrid role, based in New York, NY, is your opportunity to lead strategic customer partnerships, drive fragrance innovation, and accelerate growth with one of the industry's most important global accounts. Be part of a collaborative, innovative, customer-focused team where together you can achieve greatness and make a real impact.

Responsibilities

• Develop and execute strategic account plans that drive sustainable sales growth, profitability, and market share expansion.
• Build strong multi-level relationships with key customer stakeholders, influencers, and decision-makers across regional and global teams.
• Serve as the primary customer contact, coordinating commercial activities and ensuring exceptional customer satisfaction.
• Partner with Creative, Marketing, Consumer Insights, Perfumery, and Innovation teams to deliver winning fragrance solutions.
• Lead customer projects from brief development through commercialization, ensuring clear objectives, timelines, and successful outcomes.
• Drive commercial negotiations, pricing strategies, and value-creating initiatives that strengthen both customer partnerships and business performance.
• Monitor market trends, competitor activities, and consumer insights to identify growth opportunities and support strategic decision-making.
• Collaborate with Operations and Supply Chain teams to ensure service excellence, quality performance, and supply continuity.
• Provide accurate forecasting, performance reporting, and project reviews to support business planning and continuous improvement.

Requirements

• Bachelor's degree in Business, Marketing, Chemistry, Biology, Arts & Fashion, or a related discipline.
• Approximately 5+ years of experience in sales, marketing, product development, or customer-facing commercial roles within fragrance, cosmetics, FMCG, flavors, chemicals, or ingredient industries.
• Proven success managing strategic B2B customer relationships and delivering commercial growth.
• Strong financial acumen with experience in pricing, profitability management, forecasting, and business planning.
• Knowledge of fragrance applications with a particular interest in body care and hair care categories.
• Excellent communication, presentation, negotiation, storytelling, and stakeholder management skills.
• Strong project management capabilities with a demonstrated ability to lead cross-functional teams and influence outcomes.
• Analytical mindset with the ability to leverage market intelligence, consumer insights, and business data.
• Fluent business English with a global mindset and the ability to work effectively across cultures and regions.

Preferred Qualifications

• Advanced fragrance industry experience supporting global or multinational accounts.
• Master's degree in Business, Marketing, or a related field.
• Strong understanding of digital marketing, ecommerce trends, and their impact on consumer fragrance categories.

Benefits

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Paid vacation and holidays.
• 16 weeks paid parental leave (maternity and paternity).
• Annual bonus plan.

Pay

Salary range: $142,548 – $203,640 USD.