Senior Account Manager

Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base. This is a commercially oriented role focused on revenue retention and growth within existing logos.

About the role

This is a revenue-carrying account ownership role focused on:

• Re-selling into the same organization
• Expanding into new departments (HR → IT, Legal, Finance)
• Strengthening executive relationships
• Driving renewal confidence

You will operate as the commercial owner of your accounts post-sale. This role is not responsible for implementation, which is owned separately.

Responsibilities

• Own Renewals
  • Manage renewal timelines and negotiation strategy
  • Identify risks early and create mitigation plans
  • Ensure customers clearly understand value delivered
  • Forecast accurately and maintain strong renewal hygiene
• Drive Expansion Within Accounts
  • Map accounts across departments and stakeholder groups
  • Identify new workflow and use-case expansion opportunities
  • Position Cascade’s value to new executive buyers
  • Partner with AEs where appropriate to close larger expansions

  Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.

• Lead QBRs & Executive Conversations
  • Run structured Quarterly Business Reviews
  • Anchor discussions in value, ROI, adoption, and roadmap alignment
  • Build relationships beyond day-to-day users
  • Multi-thread across HR, IT, Finance, Legal, and other stakeholders
• Drive Adoption & Account Health
  • Monitor usage and engagement data
  • Recommend actions to improve adoption and workflow integration
  • Work closely with Implementation to ensure time-to-value
  • Identify and qualify expansion signals within accounts
• Account Strategy & Mapping

  For each account, you will maintain:

  • Executive stakeholder map
  • Expansion pathways
  • Risk assessment and mitigation plan
  • Quarterly action plan

  You should be able to clearly articulate:

  • Where growth will come from
  • What risks exist
  • What next steps are required
• Cross-Functional Collaboration

  You will work closely with:

  • CEO, Sales, and Marketing (for larger expansions or joint selling motions)
  • CS Implementation for onboarding and complex rollout support
  • Product & Engineering to communicate strategic customer feedback

  This role requires influence without formal authority.

Requirements

• 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
• Experience owning renewals and expansion quotas
• Comfortable navigating enterprise stakeholders
• Strong account mapping and multi-threading skills
• Confident running executive-level conversations
• Commercially minded and revenue-oriented
• 3+ years of work experience with renewals
• 4+ years of work experience with B2B Software
• 3+ years of work experience with expansions
• Working in an onsite setting

Bonus:

• Experience selling across departments within the same organization
• Experience in B2B SaaS, HR tech, IT systems, or enterprise AI