Senior Account Manager

About the role

Five Nines is seeking an experienced Senior Account Manager to drive growth within an assigned portfolio of existing clients across key industries in the United States, including banking and healthcare organizations. This is a strategic, high-impact role for a senior-level professional who excels at expanding relationships, identifying new opportunities, and delivering long-term value in a managed services environment.

In this role, you will own and grow a book of business by developing strategic account plans, uncovering expansion opportunities, and leading complex, multi-stakeholder sales motions from discovery through close. You will serve as a trusted advisor to client stakeholders, aligning Five Nines’ solutions to business objectives while consistently exceeding revenue and retention goals.

The ideal candidate brings 10+ years of demonstrated success in technical B2B account management, operates effectively with a high degree of autonomy, and has a proven track record of driving account expansion and long-term client success.

Responsibilities

• Partner Portfolio Ownership and Growth
  • Own a portfolio of assigned partners, primarily within regulated industries such as banking and healthcare.
  • Develop and execute strategic account plans to drive retention, renewals, and expansion across your portfolio of partners.
• Revenue and Expansion Leadership
  • Consistently meet or exceed annual revenue and retention goals through proactive identification of expansion opportunities.
  • Build and manage a qualified pipeline of upsell and cross-sell initiatives aligned to partner business objectives.
• Strategic Account Leadership
  • Serve as the senior, executive-facing point of contact for assigned partners, engaging C-level leaders and key stakeholders.
  • Lead executive business reviews, roadmap discussions, and long-term planning conversations that reinforce Five Nines’ value and partnership.
• Complex Opportunity and Deal Management
  • Lead complex, multi-stakeholder expansion opportunities, including solution alignment, pricing strategy, negotiation, and close.
  • Collaborate closely with internal technical, cybersecurity, support, and service delivery teams to ensure feasibility and successful execution.
• Risk Management and Client Advocacy
  • Proactively identify client risks, service gaps, and growth opportunities before escalation.
  • Coordinate internally across teams and leadership to protect client relationships and drive strong outcomes.
• Forecasting and Account Health Management
  • Maintain accurate forecasting, account plans, and opportunity tracking within HubSpot CRM and ConnectWise Manage.
  • Provide insights on client trends, risks, and growth opportunities to leadership to inform account and service strategy.
• Internal Leadership and Mentorship
  • Mentor and support junior Account Managers, modeling best practices in client advocacy, account strategy, and executive communication.
  • Contribute client and market feedback to service, product, and go-to-market teams to support continuous improvement.

Requirements

• 5+ years of business-to-business account management, sales, or client relationship roles within managed services, IT services, or technology environment, with a proven track record.
• Proven success growing and retaining existing client portfolios, including renewals, upsell, and cross-sell within complex accounts.
• Experience working with regulated industries, particularly banking and healthcare, with a strong understanding of compliance-driven environments.
• Strong preference for candidates with managed services or MSP sales experience.
• Demonstrated ability to lead executive-level relationships, including C-suite and senior stakeholder engagement.
• Strong consultative selling skills with the ability to translate technical solutions into clear business value and outcomes.
• Proven track record of meeting or exceeding revenue, retention, and expansion targets.
• Technical fluency with IT infrastructure and Microsoft technologies and the ability to translate technical concepts into business value.
• Strong negotiation, presentation, and executive communication skills.
• Excellent communication skills—written, verbal, and presentation—especially in executive and board-level settings.
• Proficiency with HubSpot CRM or similar tools.

Preferred Qualifications

• 10+ years of business-to-business account management, sales, or client relationship roles within managed services, IT services, or technology environment, with a proven track record.
• Experience managing enterprise or strategic accounts with complex service scopes and long-term contractual relationships.
• Experience with banking and healthcare processes.
• Background in managed security services, cybersecurity, or compliance-driven IT solutions within regulated industries.
• Demonstrated success in land-and-expand account strategies, including multi-year growth planning.
• Experience partnering closely with service delivery, operations, and executive leadership to drive client outcomes.

Benefits

• Compensation and Growth
  • Competitive base salary with an uncapped commission structure.
  • Opportunity to mentor junior talent, shape go-to-market strategy, and progress into broader leadership responsibilities.
• Work Environment
  • Remote and hybrid flexibility, open PTO, and paid holidays.
  • Exceptional culture prioritizing employee experience, client impact, and long-term retention.
  • Collaborate with experienced technical experts and dedicated service teams.
• Health and Financial Benefits
  • High-quality medical, dental, and vision coverage.
  • Telemedicine and Employee Assistance Program (EAP).
  • 401(k) with company match.
• Professional Advantages
  • Join a nationally recognized MSP with consistent performance on the MSP 501 list for twelve years and multiple recognitions on the Inc. 5000 list.
  • High degree of autonomy with executive partnership and direct access to technical and operational leadership.