Senior Account Manager

Key Responsibilities

• Serve as the primary account lead for assigned client accounts
• Maintain proactive communication and ensure clients feel informed and supported
• Conduct onboarding calls and establish expectations, timelines, deliverables, and communication processes
• Build long-term client relationships focused on retention and satisfaction
• Manage client escalations and difficult conversations professionally while maintaining confidence and trust
• Identify risks to account health and proactively implement solutions
• Cook up recurring strategy calls, performance reviews, and client meetings
• Coordinate with creative teams, editors, AI content specialists, and posting teams
• Review client deliverables before release to ensure quality standards are met
• Track account progress, campaign execution, and internal task completion
• Improve workflows, SOPs, and operational systems to support agency scalability
• Ensure deliverables align with client goals, brand voice, platform requirements, and compliance standards
• Monitor client KPIs and identify opportunities to improve performance
• Provide clients with platform guidance and strategic recommendations
• Stay informed on social commerce trends, short-form content performance, and platform changes
• Contribute ideas that improve retention, service quality, and operational efficiency
• Support leadership in building scalable account management systems and infrastructure
• Maintain a high standard of responsiveness, accountability, and ownership

Key Qualifications

• 5+ years of experience in account management, client success, project management, or agency operations
• Experience managing client relationships within marketing, ecommerce, social media, or creative service businesses
• Strong conflict resolution and client communication skills
• Proven ability to manage projects and drive execution in a fast-paced environment
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Strong emotional intelligence and professionalism under pressure
• Self-starter who can operate independently in a remote environment
• Experience using CRM and project management tools
• Comfortable solving problems without constant oversight
• Must own and be able to use a working computer with high-speed internet
• Must be ENGLISH-SPEAKING

Benefits

Full-time. Fully remote.

Pay

$5,000/mo

Schedule

Hours: 9:00 am to 5:00 pm EST