Senior Account Manager

About the Role

Circle Logistics is seeking a driven Senior Account Manager to join our Charleston team. This role operates in a cradle-to-grave brokerage environment, meaning you will be responsible for the full lifecycle of your accounts—from prospecting and securing new customers to managing freight execution and maintaining long-term client relationships. This position is ideal for someone who thrives in a high-energy sales environment, enjoys building relationships, and takes pride in owning their accounts from the first call through successful load delivery.

This is a remote role to start. Once our office opens in the greater Charleston area, the role will be an on-site position.

Responsibilities

• Manage freight from quoting and booking through pickup and final delivery.
• Communicate directly with customers regarding pricing, capacity, shipment updates, delays, and service concerns.
• Negotiate rates with shippers and carriers.
• Source and secure qualified carrier capacity.
• Book, dispatch, and track active shipments.
• Resolve missed appointments, service failures, capacity issues, and other freight-related problems.
• Maintain accurate shipment information within the TMS.
• Build and maintain strong customer and carrier relationships.
• Retain and grow existing accounts.
• Identify opportunities to increase shipment volume, expand lanes, and improve account profitability.
• Consistently generate new business and expand customer relationships.
• Build a stable book of accounts that produces a consistent margin.
• Maintain strong customer retention through service and communication.
• Contribute to the growth and performance of the overall team.

Requirements

• Sales, business development, or account management experience preferred.
• Freight brokerage experience with a book of business.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated with a competitive, results-driven mindset.
• Ability to thrive in a fast-paced, high-volume sales environment.
• Strong organizational and problem-solving skills.

What Success Looks Like

• Consistently generating new business and expanding customer relationships.
• Building a stable book of accounts that produces a consistent margin.
• Successfully managing freight from pickup through delivery.
• Maintaining strong customer retention through service and communication.
• Contributing to the growth and performance of the overall team.

Pay

Competitive base salary. Uncapped commission or performance-based incentive structure. Significant earning potential for high performers. Your income will reflect the performance, retention, and growth of the accounts you manage.

Benefits

• Standard benefits package.
• Clear path for advancement and leadership growth.
• Strong leadership and a proven operating model.
• Performance-driven culture that rewards production.
• Opportunity to take ownership of customer relationships and freight execution.

Why Join Circle Logistics

• Opportunity to fully own and grow your book of business.
• High-performance sales environment with strong earning potential.
• Supportive team culture and leadership.
• Clear opportunities for professional growth and advancement.
• Company has never had a losing month.