Senior Account Manager

Position Overview

Circle Logistics is seeking a driven Senior Account Manager to join our Ann Arbor, MI team. This role operates in a cradle-to-grave brokerage environment, meaning you will be responsible for the full lifecycle of your accounts—from prospecting and securing new customers to managing freight execution and maintaining long-term client relationships. This position is ideal for someone who thrives in a high-energy sales environment, enjoys building relationships, and takes pride in owning their accounts from the first call through successful load delivery.

Key Responsibilities

• Possess a strong pipeline of freight opportunities and manage the full sales cycle from initial prospecting to closing new business.
• Oversee day-to-day management of customer accounts and freight movements, coordinating with carriers and internal operations teams to ensure successful load execution.
• Negotiate rates with both customers and carriers to maintain strong profit margins.
• Provide exceptional customer service and proactive communication, contributing to the growth and performance of the overall team.
• Monitor market conditions and provide strategic solutions to customers.

Qualifications

• Prior B2B sales experience required, with demonstrated proficiency using CRM platforms to manage customer relationships, sales activities, and pipelines.
• Proven success in a performance- or commission-based sales environment, with a strong drive to exceed goals and maximize earning potential beyond a base salary.
• Freight brokerage experience strongly preferred, with a solid understanding of industry terminology, processes, and customer expectations.
• Ideal candidates will have previous experience in a freight brokerage Business Development or Account Executive role, along with an established network of customer relationships or a pipeline of qualified prospects that can be leveraged to build business at Circle Logistics.