Senior Account Executive, Ticketing

Job Summary

As a Senior Account Executive, you will play a critical role in driving ticket revenue growth while delivering exceptional service to League One Volleyball's members, fans, and community partners. This role is responsible for generating new business through season ticket memberships, group sales, fan experience packages, and retention initiatives while supporting a best-in-class fan experience across LOVB markets.

Essential Duties And Responsibilities

• Execute 60+ daily outbound sales activities through phone, email, text messaging, and LinkedIn outreach.
• Generate new business through season ticket memberships, group sales, partial plans, and premium experiences.
• Maintain accurate sales activity, pipeline management, and forecasting within CRM systems.
• Develop and execute sales strategies to maximize ticket revenue opportunities.
• Identify opportunities to increase customer lifetime value through upselling and cross-selling initiatives.
• Lead Generation & Prospecting
• Identify, research, and cultivate new sales opportunities.
• Build and maintain prospect databases and lead pipelines.
• Develop relationships with businesses, organizations, schools, and community groups.
• Capture and maintain accurate customer contact information and sales records.
• Utilize prospecting tools and outreach strategies to generate qualified leads.
• Membership Retention & Account Management
• Support season member renewal campaigns and retention initiatives.
• Identify opportunities for upgrades, referrals, add-ons, and premium experiences.
• Build long-term relationships with season members and key accounts.
• Support loyalty and retention programs designed to increase member satisfaction and engagement.
• Proactively communicate with members regarding account benefits, events, and opportunities.
• Customer Service & Fan Support
• Serve as a primary point of contact for season members and fans.
• Handle ticket exchanges, seat relocations, account inquiries, and service requests.
• Resolve customer issues professionally and efficiently.
• Deliver exceptional service that enhances the overall fan experience.
• Support member communication efforts and service campaigns.
• Fan Experience Packages & Group Experiences
• Sell and coordinate Fan Experience Packages (FEPs) and group experiences.
• Collaborate with internal teams to ensure successful execution of fan experiences.
• Assist with fulfillment and execution during match days and special events.
• Support hospitality, premium experiences, and fan engagement initiatives.
• Ensure all experiences are delivered in alignment with LOVB standards.
• Ticket Operations & Inventory Management
• Process ticket orders accurately using Archtics, TM1 Sales, FEVO, Ticketmaster, and related systems.
• Facilitate group ticket fulfillment and ticketing requests.
• Maintain inventory accuracy and order quality.
• Support ticketing system administration and operational processes.
• Aid in troubleshooting ticketing issues and customer account concerns.
• Match Day & Event Support
• Assist with box office operations during matches and special events.
• Serve as an on-site ticketing contact during designated events.
• Support preseason events, member events, fan activations, and community initiatives.
• Travel to select matches and events as needed.
• Cross-Functional Collaboration
• Partner closely with Marketing, CRM, Operations, and Event teams.
• Support ticket sales campaigns, group sales initiatives, and fulfillment efforts.
• Participate in departmental meetings and collaborative projects.
• Share customer feedback and insights to improve fan experiences and business outcomes.
• Support organizational initiatives that contribute to the growth of LOVB.

Required Skills/Abilities

• Proven ability to build relationships and generate revenue through outbound sales efforts.
• Strong customer service and account management skills.
• Excellent communication, presentation, and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.
• Strong problem-solving and conflict-resolution capabilities.
• Detail-oriented with strong follow-through and accountability.
• Ability to learn and effectively utilize ticketing and CRM platforms.
• Passion for sports, live events, and fan engagement.

Education And Experience

• Bachelor's degree required or equivalent combination of education and experience.
• 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields.
• Experience achieving sales goals and managing customer relationships.
• Experience working with CRM systems and sales pipelines preferred.

Preferred Experience

• Experience in professional sports, collegiate athletics, entertainment, or live events.
• Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or related CRM platforms.
• Experience with outbound prospecting and lead generation.
• Experience supporting season ticket membership programs.
• Passion for volleyball and women's professional sports.