Senior Account Executive, NH

About the role

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Responsibilities

• Establishes and maintains customer relationships with commercial and industrial customers as well as municipal and other customers as assigned.
• Positions Eversource as the highest performing provider of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders.
• Listens to customers, becomes knowledgeable regarding their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.
• Serves as an expert and trusted advisor to customers, developers, and contractors. Serves as project manager for new electric service applications following the engineering and construction from beginning to end.
• Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.
• Manages the delivery of Eversource products and services to increase revenue and meet customer needs. Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty.
• Mentors account executives to enhance skill sets and assumes Strategic Accounts Manager responsibilities when required.

Qualifications

• Demonstrates and exhibits ability to multi-task and work in a challenging environment to meet requests and expectations of multiple customers and company objectives in a timely fashion.
• Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.
• Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required.
• Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.
• Demonstrates initiative and ability to make decisions based on logical assumptions and accurate information to achieve both company and customer satisfaction.
• Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource’s goals and objectives.
• Requires a bachelor’s degree in business, a related discipline, or equivalent relevant experience.
• Five (5) plus years of related experience in account management, engineering services, customer service, or other related industries.