Senior Account Executive – Customer Success

Responsibilities

• Own end-to-end account performance including revenue, margin, and growth targets.
• Identify and close new opportunities across projects, retainers, and managed services.
• Build and manage a pipeline within existing clients.
• Lead Statement of Work (SOW) development, pricing, and contract negotiations.
• Drive renewals, extensions, and multi-year engagements while aligning deals to delivery capacity and margin expectations.
• Ensure successful delivery of engagements aligned to agreed scope, timeline, and budget.
• Define and track business outcomes tied to work delivered.
• Partner with delivery teams to maintain high-quality execution and client satisfaction.
• Proactively manage risks, scope changes, and client expectations while reinforcing long-term value.
• Serve as the primary owner of the client relationship.
• Build strong relationships across executive, business, and technical stakeholders.
• Lead executive reviews focused on outcomes, performance, and future opportunities.
• Position the organization as a strategic partner rather than a transactional vendor.
• Collaborate closely with delivery leadership to ensure proper staffing, utilization alignment, and high-quality execution.
• Maintain ongoing alignment and resolve escalations and remove blockers to maintain client confidence.
• Analyze account performance to identify expansion opportunities and areas of under-penetration.
• Translate delivery insights into new opportunities.
• Build account plans aligned to client priorities and organizational capabilities.

Requirements

• 5+ years of experience in account management, customer success, or sales roles in enterprise environments.
• Proven ability to meet or exceed revenue targets.
• Experience managing enterprise clients, preferably in retail or consumer product goods.
• Strong understanding of project delivery and commercial construct.
• Excellent communication and negotiation skills.
• Able to work cross-functionally in complex environments.
• Bachelor’s degree or equivalent combination of education and relevant experience.