Senior Account Executive

About the role

RAPP is a global, next-generation precision marketing agency, harnessing data, creativity, technology, and empathy to drive client growth at scale. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers. We foster an inclusive workplace that emphasizes personal well-being. As a Senior Account Executive, you are the primary day-to-day contact on the business and the master of coordination, demonstrating high potential in core business leadership skills. You contribute business/client insights and collaborate across Client Service leadership and internal teams to deliver strong briefs and develop solutions to client business problems. You manage client expectations well and communicate a clear understanding of their business priorities to internal teams.

Responsibilities

• Participates across integrated agency team to deliver CRM campaigns.
• Builds long term relationships with the clients, building trust by anticipating and exceeding client needs through delivering campaigns on time and on strategy.
• Acts as a key collaborator with internal teams.
• Knows when to escalate potential problems.
• Can partner with, organize, and navigate assignments effectively.
• Understanding of data/performance metrics and reporting.
• Contributes to strategy, analysis, program insights, and planning.
• Able to adequately represent client interests to the team.
• Effectively and proactively communicates to client issues that can result in a scope change.
• Monitors critical project hand-offs.
• Initiates, presents, and drives to completion value‑added projects (participation dependent on the level of complexity.)
• Understands the implications of business strategy on project decisions.
• Responsible for weekly/monthly project status reports, delivery of timely conference reports.
• Sets up meetings and provides accurate agendas and precise and actionable meeting notes.

Requirements

• Minimum of bachelor’s degree or equivalent experience in a related field.
• 3‑5 plus years of experience, which includes agency or client‑side marketing experience.
• Experience with CRM & direct marketing.
• Successful track record of managing multiple projects and being a trusted partner with agency teams.
• Proven ability to express self clearly and organize ideas well.
• Capable of presenting ideas/new opinions with confidence.
• Ability to thrive in a fast‑paced environment and respond quickly as business factors shift.
• Ability to think strategically, creatively, and holistically about client opportunities.
• Team player with great time management skills and interpersonal skills.
• Have a passion to develop a deep understanding of your client’s business and industry.
• Demonstrate ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
• Savvy leading all stages of campaign development to ensure work meets client expectations and business goals.
• Possess excellent problem‑solving, organizational, interpersonal, verbal, and written communication skills.

Pay

$70/hour

Schedule

Hybrid work model: option to work from home two days per week, required to be in‑office a minimum of three days per week. The expectation is to increase this requirement over time, with many agencies already requiring five days of in‑office attendance.