Senior Account Executive

About Medica

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

About the role

The Senior Account Executive will be responsible for retention, end-to-end renewals, and upselling for a defined group of existing Commercial accounts. This position will manage client relationships, develop customer strategies, and ensure a seamless renewal process. The successful candidate will collaborate internally to determine appropriate pricing strategies, provide insights on product and service improvements, and enhance the overall client experience.

Key Accountabilities

• Retention & Renewals Management: Own the end-to-end renewal process for assigned Commercial accounts. Develop strategies to maximize retention and minimize churn, ensuring timely and smooth contract renewals.
• Client Relationship Management & Customer Strategy: Serve as the primary point of contact for assigned accounts. Build strong, long-term relationships and act as a trusted advisor. Proactively identify client needs and provide strategic recommendations.
• Cross-Functional Collaboration & Process Improvement: Work closely with Account Managers and the Commercial Center of Excellence to enhance the client experience. Provide insights on pricing, product, and service improvements. Contribute to internal strategies that improve retention and revenue outcomes.

Qualifications

• Bachelor's degree or equivalent experience in related field
• 5+ years of work experience beyond degree
• Proven experience in account management, sales, or customer success, preferably in a commercial or B2B environment

Skills and Abilities

• Strong negotiation and relationship management skills
• Ability to collaborate cross-functionally and influence internal stakeholders
• Strategic thinker with a customer-first mindset
• Excellent communication and problem-solving skills
• Familiarity with CRM systems and data-driven decision-making

This position is an Office role, which requires an employee to work onsite at our Omaha, NE office, on average, 3 days per week.

The typical hiring salary range for this role is expected to be between $81,200 – $116,000. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.

In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary.

Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.