Senior Account Executive

About the role

The Senior Account Executive is responsible for generating ticket sales revenue through season, group, and partial plan sales and renewals for Aequus Sports. This position is responsible for developing and maintaining strategic relationships with new and existing clients of Aequus Sports. As a newer entertainment opportunity in the Spokane area, this position will necessitate a focus on outbound effort and will be rewarded with an aggressive commission plan.

Responsibilities

• Participate and contribute to weekly sales meetings and training sessions with leadership.
• Provide exemplary customer service on ticketing questions regarding individual, group, and corporate customers, through online, email, phone calls, box office, and match-day service.
• Sell season, partial plan, group tickets, and hospitality areas.
• Solicit new business through prospecting, networking, data capture, referrals and cold calling.
• Maintain complete and accurate records of all client interactions in the HubSpot database.
• Aid with match day issues, including the box office, forwarding tickets, and payments.
• Research, prospect, cultivate and maintain strategic sales relationships in the area.
• Analyze and understand current and potential customers' goals to develop tailored packages, capitalizing on the strengths that will meet or exceed revenue goals.
• Build authentic relationships with internal (co-workers) and external (community members).
• Entertain and nurture relationships through creative means including but not limited to networking events, speaking engagements, prospects at matches, seat visits, stadium tours, and outside meetings.

Requirements

• Bachelor’s degree in business, communications, marketing, sports management, or related field preferred.
• Minimum 3+ years sales experience, preferably in professional or collegiate sports.
• Prior experience with Paciolan or HubSpot preferred but not required.
• Highly motivated to contribute to the overall ticket sales & service efforts.
• Proven ability to build respectful working relationships and effectively communicate with employees, management, vendors, contractors, and community partners.
• Ability to work collaboratively with cross-functional team.
• Displays a high level of integrity, positivity, creativity, and accountability in all aspects of the job.
• Strong time management, administrative aptitude, organization, and high degree of emotional intelligence.
• Must have the ability to perform work and interact with others with a positive attitude, be open to learning new things or new ways of doing things and have a superior work ethic.
• Always maintain a high degree of attention to detail with the ability to work on multiple tasks.
• Demonstrates superior customer service skills by ensuring each interaction leaves the individual feeling heard, appreciated, understood, and valued.
• Ability to pass comprehensive background check including a motor vehicle report.
• Ability to pass SafeSport Training.
• Possess and maintain a current and valid driver’s license and maintain legally required insurance.

Qualifications

• Knowledge, Skills And Abilities To perform this job successfully, an individual must meet the minimum qualifications listed below, with or without reasonable accommodation.
• Leadership: Proactively identifies barriers and solutions; steps outside the scope to help the team; demonstrates commitment to the growth and success of others; values diverse perspectives.
• Community & Environmental Stewardship: Seeks minimal environmental impact; contributes to health of the Spokane community.
• Adaptability: Manages competing demands and shifts priorities in a fast-paced environment; remains professional through delays or unexpected events.
• Analytical Ability: Collects, analyzes, interprets, and reports data; spots trends; applies conceptual and strategic thinking.
• Computer Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint); internet research; club-provided laptop and phone system.
• Interpersonal Skills: Works effectively with all personality types; builds respectful relationships; provides and receives constructive feedback.
• Communication Skills: Drafts clear written communications (emails, strategic plans, manuals); adjusts style to audience; actively listens; presents information effectively.
• Dependability: Organizes work to meet deadlines; follows instructions; arrives on time as scheduled.

Skills

• Leadership: Proactively identifies barriers and solutions; steps outside the scope to help the team; demonstrates commitment to the growth and success of others; values diverse perspectives.
• Community & Environmental Stewardship: Seeks minimal environmental impact; contributes to health of the Spokane community.
• Adaptability: Manages competing demands and shifts priorities in a fast-paced environment; remains professional through delays or unexpected events.
• Analytical Ability: Collects, analyzes, interprets, and reports data; spots trends; applies conceptual and strategic thinking.
• Computer Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint); internet research; club-provided laptop and phone system.
• Interpersonal Skills: Works effectively with all personality types; builds respectful relationships; provides and receives constructive feedback.
• Communication Skills: Drafts clear written communications (emails, strategic plans, manuals); adjusts style to audience; actively listens; presents information effectively.
• Dependability: Organizes work to meet deadlines; follows instructions; arrives on time as scheduled.

Benefits

• Compensation: Non-Exempt position with a pay range of $23-26 per hour, plus competitive tiered commission structure.
• Annual Discretionary Bonus: Eligible for annual discretionary bonus.
• Vacation: 2 weeks vacation (prorated first year of employment).
• Paid Sick Leave: 1 hour for every 40 hours worked.
• Medical, Dental, and Vision Insurance: Provided with a 75% employer contribution for employee premiums. 50% employer contribution for dependent/spouse medical, dental, and vision.
• Employer Paid Employee Life Insurance and AD&D.

Pay

Non-Exempt position with a pay range of $23-26 per hour, plus competitive tiered commission structure.

Schedule

This position must be able to work a flexible schedule, including weekends, match nights, and outside events. Hours may include extended days, nights, weekends, and holidays.