Senior Account Executive

About the role

The 1000heads Account team is a proud, powerful collective of social media obsessives who are experts in managing client relationships. You will work closely with a whole host of departmental specialists—Creative, Insights, Design, Community Management, and Strategy—to deliver transformational social-first work for our clients.

We are looking for an enthusiastic, solution-oriented Senior Account Executive with strong interpersonal, organizational, and project management skills. As a key member of the account team, you will take ownership of day-to-day client communications and project delivery, helping to drive workstreams forward while ensuring a high standard of execution across multiple projects. The successful candidate will be highly collaborative, proactive, detail-oriented, and comfortable managing priorities across teams in a fast-paced environment.

Responsibilities

• Own and manage day-to-day account operations, ensuring projects are delivered on time, on budget, and to a high standard.
• Develop a strong understanding of the client's business, objectives, industry landscape, and key challenges, applying this knowledge to inform recommendations and account support.
• Serve as a trusted day-to-day client contact, building and maintaining positive working relationships across client teams.
• Lead account administration responsibilities, including meeting scheduling, agenda creation, status tracking, asset management, timelines, and follow-up communications.
• Facilitate internal and external meetings, preparing relevant materials, documenting key decisions, and providing clear recaps and action items to stakeholders.
• Coordinate cross-functional teams including Relationships, Community Management, Strategy, Creative, Production, and Insights to ensure seamless project execution.
• Monitor project scopes, timelines, and deliverables while proactively identifying risks and escalating issues when necessary.
• Support the development of client presentations, status reports, strategic recommendations, and campaign documentation.
• Maintain performance tracking documents, reporting tools, and account resources to ensure information is accurate and accessible.
• Stay informed on social media trends, platform updates, industry developments, and emerging opportunities relevant to client business objectives.
• Mentor and support junior team members by sharing knowledge, reviewing work, and helping develop best practices across the team.
• Demonstrate strong ownership and accountability while effectively managing priorities and communicating proactively with Account Managers and Account Directors.

Requirements

• This is a hybrid role, with 2 days per week in office required. You must reside in New York.
• 2-4 years of experience in account management, client services, project management, social media marketing, influencer marketing, or a related field.
• Experience managing day-to-day client relationships and coordinating multiple projects simultaneously in an agency environment.
• Social media and/or influencer marketing experience strongly preferred.
• Experience supporting clients in tech, electronics, telecom, consumer technology, or related industries preferred.
• Experience working within large agencies and managing programs for complex organizations or enterprise-level clients.
• Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, communication, and presentation skills.
• Strong attention to detail and ability to identify potential issues before they impact delivery.
• Experience collaborating across multiple disciplines including strategy, creative, production, community management, and analytics.
• Strong advantage if you have experience building social communities and/or community management.
• Proficiency with project management and collaboration tools such as Basecamp, Asana, Monday.com, or similar platforms.

Pay

Salary range: $60,000 - $70,000

About the company

1000heads combines expertise in data & analytics, strategy, technology, and creativity to help the world's best businesses build Social Age brands. The company provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy, and implementation.

1000heads has a global footprint, employing over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, Kuala Lumpur, Japan, Paris, and Berlin. Clients include Alphabet, Nature Made, The North Face, San Pellegrino, Amazon, Cisco, and Diageo.