Senior Account Director

About the role

The Senior Account Director is a senior client leadership role within Merkle’s Account Management function, focused on Digital Transformation. This is a hybrid opportunity based in our Detroit, MI office, reporting to the VP, Group Account Director.

Responsibilities

• Build and sustain trusted, multi-threaded client relationships that position Merkle as an indispensable partner — understanding each client’s business model, competitive dynamics, and strategic priorities well enough to lead with insight, not just respond to requests.
• Bring forward-looking perspective to clients to identify emerging needs, flagging risks early, and connecting client challenges to Merkle capabilities and alliance partner solutions.
• Navigate complex stakeholder environments, managing alignment across client buyers, delivery leads, technology partners, and senior sponsors while serving as the connective tissue between client expectations and internal execution.
• Own the commercial health of your clients: revenue forecasting, scope monitoring, change order execution, and Salesforce accuracy — ensuring your engagements are financially sound and transparently documented.
• Contribute to renewal strategy and account growth planning in partnership with Client Partners and Growth teams, including identifying and developing expansion opportunities.
• Provide clear strategic context to delivery teams, translating client priorities into actionable direction that enables better execution and keeps work connected to what the client actually cares about.
• Develop and coach junior account team members, sharing knowledge and modeling strong account management practice.

Qualifications

• 10+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization.
• Demonstrated experience supporting or leading Digital Transformation engagements — including web/app development, UX, commerce platforms, or enterprise technology implementations. You understand how these solutions are built and can discuss them credibly with client stakeholders.
• Proven ability to manage and grow senior client relationships, with a track record of client retention and organic account growth.
• Commercial acumen: comfortable with revenue forecasting, scope and margin conversations, and the financial mechanics of a services engagement.
• Exceptional communication and stakeholder management skills — you can adapt your approach from a day-to-day project conversation to a senior client business review without losing your point of view.
• Experience partnering with Project Managers or Delivery leads on complex, multi-workstream engagements; you understand how the AM/PM partnership works and know how to make it effective.
• Proficiency in Salesforce or equivalent CRM for pipeline management, forecasting, and account documentation.
• Familiarity with one or more leading content management and/or commerce platforms.
• Demonstrated ability to develop junior talent and contribute to team culture beyond your own client engagements.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave