Senior Account Director

About the role

Step into the forefront of marketing brilliance as an Account Director, where your strategic vision, tech fluency, and commercial acumen will shape the future of global brand experiences. This role is ideal for someone with a deep interest in enterprise cloud solutions, CRM, loyalty programs, and the rapidly evolving agentic space. You will bridge the gap between high-level client strategy and technical execution, unlocking the power of cutting-edge CRM systems and enterprise cloud technology to catalyze growth for some of the world’s most recognizable global brands.

We are seeking a highly commercially minded Account Director within our Client Services team to serve as a commercial, strategic, and relationship lead for a major international partnership program. You will sit across the strategic and program-management layers, ensuring our delivery teams translate ambitious client goals into tech-proof engagements while executing according to the agreed roadmap with high quality and commercial gain.

Responsibilities

• Manage global client relationships, acting as a strategic partner to drive organic business growth and continuous solution adoption.
• Produce high-quality strategic presentations for executive-level client meetings.
• Lead and develop strategic tech initiatives for major global brands.
• Focus on enhancing sophisticated, personalized client communication strategies powered by enterprise cloud platforms and agentic technologies.
• Translate business requirements into clear, developer-ready project scopes, technical roadmaps, and profitable budgets.
• Oversee projects within the agentic space, helping clients pilot and scale AI digital coworkers and automated enterprise workflows.
• Directly manage and mentor a team of project managers while working in close alignment with technical architects and developers.
• Cultivate a high-performing team culture, defining clear roles, objectives, and career growth paths.

Who you will work with

You will collaborate within a network of closely coordinated project managers, developers, solution architects, and strategists. Acting as the crucial bridge between client stakeholders and technical development teams, you will ensure clear communication, mutual understanding, and seamless execution. You’ll work alongside talented teammates from around the world in a flat organization that values growth, collaboration, and long-term relationships.

Requirements

• 5-8+ years of experience in Account Management or Project Management within CRM, digital transformation, or an enterprise agency environment.
• Strong ability to speak "tech language" and a proven track record of working directly alongside developers, software engineers, and technical architects to translate vision into buildable solutions.
• Deep experience working with enterprise cloud platforms, marketing automation ecosystems, and customer data infrastructure.
• A strong understanding of or practical experience with Agentic AI, Digital Coworkers, and modern automated workflow environments (merited but not required).
• Extensive experience leading multidisciplinary teams and managing senior client stakeholders across complex global departments.
• The confidence and self-discipline to manage deadlines, technical estimates, and multi-million-dollar budgets excellently.
• Exceptional presentation and stakeholder management skills in English.

About the company

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where AI is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.

WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to our clients’ businesses.

WPP ES MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between brand and customer through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world’s most admired brands to help them on their transformation journey to becoming truly customer-centric. Our team includes 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

We are part of the global VML network, encompassing more than 30,000 employees across 150+ offices in 60+ markets, fostering a culture that values connection, belonging, and the power of differences.