Senior Account Director

About the role

Born Social is a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work. We're part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant. Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life.

No Grit No Pearl – our creative mantra – defines how we get to great work: staying curious, pushing ideas, and appreciating the process to reach the Pearl – work we’re proud of, created to the highest standard that makes a lasting impact.

Our values:

• ⚡️ See Challenge as Opportunity – attitude, not blind optimism.
• ⚡️ Say It Simply – honest, clear, confident communication.
• ⚡️ Do What You Say – trust is given, yours to keep.
• ⚡️ Make Each Other Better – collaboration and development.
• ⚡️ Consciously Contribute – grow right, do what’s just, not what’s easy.

Responsibilities

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Born’s development and thought leadership content, along with industry updates.
• Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points