Senior Account Coordinator

About the role

Merkle is a leading data-driven, technology-enabled, global performance marketing agency specializing in unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and leading nonprofit organizations to maximize customer portfolio value. The agency’s foundation in data, technology, and analytics drives people-based marketing strategies and improved marketing results.

Email Account Coordinators collaborate with subject matter experts within the Merkle Digital Messaging team to execute end-to-end digital marketing campaigns and deliver quality campaign execution service to clients.

Responsibilities

• Drive development of email and production execution, producing timely and accurate campaigns.
• Coordinate internal and external meetings, track open jobs, and manage account documentation.
• Prioritize and manage multiple digital campaigns simultaneously.
• Support activities that drive execution of clients’ marketing strategies.
• Produce error-free work following standard operating procedures.
• Upskill in email platforms, project management tools, and other relevant execution platforms.
• Monitor campaigns and pull post-launch metrics.

Requirements

• 2+ years of experience in client services, account management, or a related role within an advertising agency, marketing company, or client-side marketing department.
• Working knowledge of online and offline creative development and production.
• Experience with digital, multichannel, or integrated marketing.
• Familiarity with email deployment platforms.
• Strong relationship and client management skills.
• Ability to multi-task and thrive in a fast-changing environment.
• Intermediate proficiency in Excel.
• Bachelor’s degree required.

Qualifications

• Experience with marketing automation or customer engagement platforms.
• Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

Schedule

Employees within a commutable distance of a hub office (Chicago, metro Detroit, Los Angeles, or New York City) are required to work from the office three days per week (two days per week for Los Angeles-based employees). Remote designation may apply for those outside commutable range, depending on role and business needs.

Pay

The annual salary range for this position is $51,000 - $83,088. Placement within the range is based on experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k retirement plan.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.
• Compliance with applicable state and local leave laws (e.g., Colorado Healthy Families and Workplaces Act).

Full-time, permanent role.