SELLING SUPERVISOR - MIAMI DESIGN DISTRICT

About the role

CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. The brand’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment. CELINE is currently seeking a Selling Supervisor to join our Miami Design District store.

Responsibilities

• Mentor associates towards achieving an elevated customer experience, category management and sales objectives
• Maintain and achieve high operational and merchandising standards
• Assist with the daily supervision of the team
• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process to maximize sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower the sales team to provide high-quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results
• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver
• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and ensure that tenders balance; troubleshoot as needed to resolve problems
• Administer follow-up and prêt-à-porter work in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well-carried-out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales
• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

Requirements

• Minimum of 7 years of experience in sales, preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; ability to learn and use various software packages

Competencies

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Proficiency in mediating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in general software used by the company (Word, Excel, etc.); ability to request necessary training for self and select staff members