Selling Supervisor, Meatpacking

About the role

The Team: The Hermès Meatpacking Boutique opened in 2019 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
• Provides assistance as needed in inventory preparation.
• Processes and ensures the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed.
• Partners with management on POS decisions and preparation of opening and closing procedures. Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approves returns and exchanges. Secure Management approval for any exceptional requests.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintains cleanliness and organization of workstation at all times.
• Secure Management approval for any exceptional requests.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintains cleanliness and organization of workstation at all times.
• Complies with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
• Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).
• Participates in monthly cycle counts (or as directed by management).
• Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
• Serves as a mentor and coach to less experienced team members.

Requirements

• 2+ years of experience in selling and/or supervisory capacity.
• Experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with ability to continuously multi-task.
• Self-starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Able to lift between 0-25 lbs. without assistance.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Knowledge of POS systems.
• Understanding of EAS tagging and physical inventory procedures.

Skills

• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in record-keeping.
• Ability to handle confidential information with discretion.
• Strong problem-solving and decision-making abilities.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision coverage.
• Life Insurance and Disability coverage.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Access to various wellness programs and resources.

Pay

The hourly range for this position is $28.16 - $31.11 per hour. Actual rates are determined based on the job, location, and individual experience.

Schedule

Hours may vary based on business needs, typically Monday through Saturday, with some evening and weekend shifts.