Selling Supervisor, Fontainebleau - Maison Margiela

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage. Position Overview The Sales Supervisor is a working leader who drives sales performance, develops talent, and elevates the client experience. While maintaining an active personal client portfolio, they lead the sales team by example — translating store objectives into clear daily actions, coaching Client Advisors on the behaviors that drive results, and building a culture of clienteling, accountability, and brand excellence. Partnering closely with the Store Manager and Assistant Store Manager, the Sales Supervisor uses business data to identify opportunities, close performance gaps, and deliver sustainable growth. Reports To: Store Manager / Assistant Store Manager Key Responsibilities Sales Leadership & Business Performance Lead the team in achieving and exceeding individual and store sales objectivesTranslate store targets into clear daily and weekly goals; set individual expectations with Store ManagementAnalyze KPIs daily, weekly, monthly, and seasonally to identify opportunities and determine actionMaintain command of core metrics: Net Sales, Sales vs. Goal, ATV, UPT, Conversion, Traffic, Client Acquisition and Retention, Repeat Client Sales, Full-Price Sell-Through, Appointment Generation and Conversion, and CRM ActivityLead from the floor through active selling, clienteling, and product expertisePartner with Store Management on action plans for underperforming KPIs or team membersDrive sales through cross-selling, complete-look selling, appointments, events, and client outreachRecognize and celebrate individual and team achievements Coaching, Development & Performance Management Coach Client Advisors on selling skills, clienteling, product knowledge, and KPI performance — in real time on the floor and through regular one-on-onesUse sales and clienteling data to give objective, actionable feedbackBuild individual development plans based on performance gaps and career aspirations; follow up to ensure actions are implementedIdentify high-potential talent and support succession planning for future sales leadersPartner with Store Management on performance evaluations, talent assessments, and improvement plans Team Leadership & Daily Floor Leadership Create an energetic, collaborative, inclusive, high-performing sales cultureLead daily huddles: review prior-day results, communicate commercial priorities, set team and individual focusAssign floor coverage based on traffic and business needs; monitor client flow and selling opportunitiesEnsure clienteling activity happens during non-selling periodsClose the day by reviewing results, opportunities, and follow-up actions with the teamBuild trust through consistent communication and follow-through Recruiting, Hiring & Onboarding Partner with Store Management and HR to identify staffing needs and participate in recruiting and candidate selectionInterview candidates and assess selling ability, client orientation, cultural alignment, brand affinity, and growth potentialDeliver a structured onboarding experience covering product knowledge, brand history, selling behaviors, CRM, POS, and operational standardsSet clear 30/60/90-day expectations and monitor new hire progress with regular feedback Training & Product Expertise Serve as the product and selling expert for the sales teamLead product knowledge moments, role plays, and selling exercises; partner with Retail Training on company initiativesReinforce brand storytelling, craftsmanship, materials, styling, and collection knowledgeEnsure the team understands seasonal collections, launches, campaigns, and commercial priorities Clienteling & CRM Leadership Establish a strong clienteling culture and lead by example with a high-quality personal client bookReview CRM activity and clienteling KPIs regularly; ensure accurate, meaningful client profilesCoach personalized outreach based on client preferences, purchase history, and behaviorDrive appointments and prepare the team to maximize each opportunityDevelop strategies to grow client acquisition, retention, and repeat business; identify high-value client opportunitiesSupport private appointments, events, launches, and trunk shows; share client insights with Store Management Client Experience & Brand Ambassadorship Hold the team accountable to elevated, personalized service standards consistent with brand positioningObserve client interactions and coach in real time; model exceptional selling and service behaviorsEnsure client concerns are resolved quickly and professionallyBuild a culture focused on long-term relationships and post-purchase follow-up over transactional sellingRepresent the brand professionally at appointments, events, and community and networking activitiesBuild local relationships that generate brand awareness and new client opportunities Inventory, Merchandising & Operations Coach the team to use inventory information to maximize selling opportunitiesSupport product searches, transfers, reservations, holds, and special orders; participate in cycle counts and physical inventoriesIdentify aged inventory, low-stock products, high-demand items, and client-specific opportunities; escalate discrepanciesUphold visual merchandising standards and a client-ready sales floor and back-of-houseEnsure the team follows POS, cash handling, inventory, loss prevention, safety, and security proceduresSupport opening and closing procedures and accurate processing of returns, exchanges, transfers, repairs, and alterationsBalance operational responsibilities with a strong sales floor presence Cross-Functional Partnership Partner with the Store Manager and Assistant Store Manager to achieve store objectivesCommunicate sales, client, inventory, and talent insights to Store ManagementCollaborate with Visual Merchandising, Operations, Retail Training, CRM, and Merchandising to execute company initiatives at store levelRepresent the sales team's needs and provide constructive feedback to leadership KEY PERFORMANCE INDICATORS Commercial: Store and Individual Sales vs. Goal, Sales Productivity, ATV, UPT, Conversion, Full-Price Sell-Through, Team KPI PerformanceClienteling: Active Client Portfolio, New Client Acquisition, Client Retention, Repeat Client Sales, CRM Activity and Data Quality, Appointments Generated and Converted, Event SalesLeadership & Talent: Team Performance, Coaching Frequency and Quality, Training Completion, New Hire Onboarding, Employee Engagement, Talent Retention and Internal DevelopmentOperational: POS and Inventory Accuracy, Loss Prevention Compliance, Operational Execution, Store PresentationClient Experience: Client Feedback, Service Standards, Client Engagement and Follow-Up Qualifications 3+ years of selling and leadership experience, Fashion or Retail experience preferred.Previous supervisory or leadership experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferredPrevious experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferredDemonstrated success achieving individual and team sales objectivesProven ability to coach, motivate, and develop others, including giving constructive feedback and holding others accountableStrong command of retail KPIs and commercial performanceDemonstrated clienteling and relationship-building skillsSound decision-making in a fast-paced retail environmentVerbal and written communication, including active listening, for determining business goals and suggesting ways to achieve them through human resource initiatives.Commercial awareness and working understanding of retail KPIsProficiency with CRM, POS, and clienteling platformsStrong organizational skills and attention to detailAvailability to work a flexible retail schedule, including weekends, holidays, and special eventsAnalytical and problem-solving abilities with strong attention to detail.Strong project management and change management skills with the ability to prioritize in a fast-paced environment.Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws. What Success Looks Like A successful Sales Supervisor is a commercial leader, coach, clienteling champion, and brand ambassador. They know the business, the numbers, the clients, and their people — and they create the conditions for the team to succeed rather than simply managing the floor. They lead from the floor, sell by example, develop talent, and coach behaviors rather than manage outcomes. The Sales Supervisor is successful when the team performs at a higher level because of their leadership, and thatperformance translates into sustainable sales growth, stronger client relationships, and a high-performing store culture. Equal Employment Opportunity: OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. #MM Privacy policy available here: https://apps.otb.net/hr-gdpr/