Selling Supervisor, Boca Raton - Marni

About the Role

Since 1994, Marni has been recognized as the most artistic, color-savvy, life-embracing, off-beat brand in the luxury segment. We challenge traditional codes of fashion, embracing creativity, art, and individuality. The Supervisor assists the management team in achieving store sales and maximizing profitability through effective team supervision and implementation of company programs, policies, and procedures. This role acts as a positive role model, representing and supporting the brand and its values, and takes ownership of responsibilities such as visual merchandising, operations, and team development.

Responsibilities

• Assist the management team in meeting store sales and target goals, maximizing profitability, and achieving Key Performance Indicators.
• Provide strong customer service, including follow-up with clients through calls, letters, and special announcements, and maintain detailed client records (preferences, sizes, styles, and life events).
• Align with brand style and qualitative standards throughout the sales and post-sale process.
• Promote the brand and products during customer interactions, collaborate with colleagues to achieve business objectives, and stay updated on fashion trends and competition.
• Demonstrate, recommend, and style products, schedule client appointments, and pull merchandise in advance.
• Build customer loyalty by collecting and entering customer information into the database.
• Assist in training store employees, maintaining high-training standards, and reporting on team performance and development areas.
• Supervise and organize store personnel, assign workloads, and lead store meetings to communicate targets and priorities.
• Monitor store merchandise standards, communicate product needs and quality issues, and ensure visual merchandising guidelines are followed.
• Manage slow-seller inventory and provide feedback to the management team.
• Implement and execute loss prevention policies and procedures, hold staff accountable for inventory control, and assist with accurate stock takes.
• Inform store personnel about local health, safety, and employment laws, and maintain safe working conditions.
• Adhere to all company policies and state/federal laws.

Requirements

• 2+ years of experience in a client-driven environment in a lead sales or supervisory role.
• Leadership skills and excellent customer service abilities.
• Ability to work in a fast-paced environment and exceptional time-management skills.
• Highly organized with strong multitasking and prioritizing capabilities.

Preferred Qualifications

• 4-year degree and/or equivalent combination of work and experience.
• 3+ years of supervisory experience.
• Experience in a luxury or high-end, client-based environment.

Skills

• Customer/Client Focus
• Communication Proficiency
• Organizational Skills
• Ethical Conduct

Physical Requirements

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and/or move up to 50 pounds.
• Engage in activities such as bending, stooping, reaching, twisting, grasping, pinching, and working with cleaning solutions.

Pay

$22–23 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon successful verification of this authorization in compliance with federal immigration laws.