Selling Supervisor
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names constitute one of the world's most widely recognized families of consumer brands.
About the role
As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Success is achieved through championing selling tools and executing daily/weekly business objectives by assigning and managing tasks, goals, and priorities for the team. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team, ensuring they are equipped with the necessary skills and knowledge to meet and exceed sales targets. Additionally, you will be responsible for monitoring sales metrics, sharing performance data, and executing strategies to drive performance and achieve goals. Selling Supervisors are leaders within the store and the entry point for future Management roles within Ralph Lauren.
Responsibilities
- Foster a collaborative team environment through open communication, feedback, and recognition
- Drive team sales performance through coaching and development
- Monitor and achieve sales targets, KPIs, and performance metrics
- Model selling behaviors and lead in performance metrics
- Act as mentor to employees, providing guidance to enhance skills and product knowledge
- Support training programs aligned with brand standards
- Provide feedback to Store Management on team performance and development needs
- Sell 50% of the time, implement clienteling strategies to build customer loyalty
- Execute promotional activities and sales events
- Ensure consistent customer experience aligned with Ralph Lauren and CEL standards
- Support customer concern process, escalating as needed to senior Management
- Champion new technology for New Ways of Selling and More Ways to Shop
- Communicate sales and profit performance tools to the store team
- Report product category opportunities and support store merchandising needs
- Support inventory control and maintain productivity standards
- Participate in recruitment and interviews as needed
- Supervise daily cash transactions, deposits, and register balancing
- Ensure compliance with health/safety regulations and company policies
- Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas
Requirements
- Retail Supervisory or similar industry experience
- Fashion insights and awareness of industry trends a plus
- Excellent leadership and communication skills
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately
- Ability to operate the register, stand, move, and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required)
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers
- Possess and demonstrate business acumen
- Strong planning and prioritization/time management skills