Self Storage Assistant Manager

Skills, Knowledge & Personal Characteristics

• Computer literate
• Able to communicate both verbally and in written form effectively
• Safety conscious
• Preference for sales
• Able to work well under pressure
• Organizational skills
• Self-motivation and self-direction
• Exhibit excellent customer service attitude and a willingness to connect and build rapport with residents and prospects
• Partner well with peers, supervisor, and corporate office support team
• Ability to deliver superior customer service

Summary Of Functions

The Self Storage Assistant Manager performs the basic functions of the Property Manager in his/her absence and/or while working together under the Property Manager’s guidance & supervision. Primary responsibilities are to ensure efficient operation of one or more sites.

Duties

• Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers.
• Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner.
• Aids Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts.
• Collects funds, posts payments and makes bank deposits.
• Completes new renter and vacate transactions properly.
• Effectively utilizes computer systems.
• Consistently applies the company philosophy, policies and procedures.
• Opens and closes the office daily & on time.
• Participates in collecting past due accounts properly.
• Maintains security system and acts quickly to resolve security questions and problems.
• Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds & rest rooms clean/orderly.
• Cleans vacated units on a timely basis.
• Cleans exterior areas and grounds, and takes necessary action to meet company appearance standards.
• Maintains physical condition of the facility and reports maintenance requirements to Property Manager.
• Supplies the facility and performs emergency minor maintenance as required.
• Maintains contract maintenance work being done while on duty and reports status to Property Manager.
• Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly & timely.
• Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.

Additional Skills And Competencies

• Skill in interacting with the public and providing customer service.
• Able to communicate effectively, including handling telephone calls efficiently and relaying messages accurately.
• Basic understanding of computer systems and exposure to computers desirable.
• Able to perform light maintenance and clean-up work.
• Basic Mathematic skills.
• Able to work with minimum direct supervision.