SEH-SCHEDULING SPECIALIST

Location: Charlotte, MI

About the role

Provides support and performs a variety of secretarial/administrative tasks for department directors and Wellness and Empower Staff. Assumes responsibility for accurately gathering pertinent information and registering clinical patients.

Responsibilities

• Consistently exemplifies “on-stage” behavior; displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in Clinical Patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel.
• Schedules Clinical evaluations, follow-up appointments, and other patient/client appointments; obtains all necessary information needed for proper registration and billing.
• Accurately registers Clinical patients; focuses on customer relations and promoting good will between patients, physicians, hospital and clinical staff.
• Assists patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into EPIC documentation.
• When directed, contacts insurance companies regarding extensions and continuations of clinical services.
• Meets privately with patients and answers questions regarding covered benefits and out-of-pocket expenses.
• When directed, collects and records patient co-pays.
• Uses working knowledge of diagnosis codes and treatment codes to obtain proper authorizations.
• Informs clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out-of-pocket costs for patients; communicates appropriate standards for patient’s allowable visits, time frames, and how to minimize mistakes with reimbursement.
• Types letters, correspondence, forms, reports, and other documents; compiles and maintains department statistics and generates related reports.
• Performs other clerical tasks such as copying and filing.
• When requested, establishes and maintains departmental records and files.
• Orders department supplies as needed.
• Opens, maintains orderly appearance and experience-based atmosphere within the waiting room, and closes the department.
• Attends staff meetings and in-services as assigned; records meeting minutes as directed.
• Supports and serves as a role model for the organization’s mission, vision, values, and customer service initiatives; adheres to policies, procedures, and compliance guidelines.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Knowledge and understanding of therapy services and outpatient registration functions.
• Knowledge of regulatory standards and hospital policies related to patient registration, including HIPAA confidentiality and JCAHO mandates.
• Knowledge of medical terminology is desirable.
• Typing and computer skills necessary for creating and compiling various departmental records and documents.
• Interpersonal skills to provide courteous and accurate information, on the phone and in person, to hospital personnel, physicians, patients, families, and insurance company representatives.
• Organizational skills to prioritize workflow and maintain patient records and files.
• Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and deal with the concerns of patients and their families.
• Physical ability to properly operate required office equipment and occasionally assist in transporting wheelchair-bound patients to a room.

Schedule

Full-time, days shift.