Scheduling Specialist

About the role

The Scheduling Specialist at WelbeHealth plays a critical role in supporting a growing, mission-driven healthcare organization. This role ensures that vulnerable seniors feel supported and have access to high-quality care by effectively coordinating participant care scheduling.

Responsibilities

• Coordinate participant care scheduling, including maintaining accurate team member availability for participant appointments.
• Manage cancellations and rescheduling requests, responding to calls and in-person participant needs.
• Notify participants regarding future appointments and conduct other administrative tasks as needed.
• Communicate appointment confirmations and reminders as outlined by department protocols, updating appointments as appropriate.
• Effectively coordinate the scheduling of participant appointments.
• Assist with troubleshooting conflicts and urgent needs, communicating with all stakeholders (staff, families, providers, etc.) to meet appointment turn-around times.
• Address cancellation and rescheduling requests from both staff members and participants, ensuring changes are appropriately managed and promptly communicated to all parties.
• Maintain and update team member availability in source systems to ensure accurate information is reflected at all times.

Requirements

• High school diploma or equivalency required.
• Minimum of one (1) year of healthcare experience required; PACE experience preferred.
• Minimum of one (1) year of experience with Electronic Medical Records (EMR).
• Outstanding customer service orientation, especially in telephone and written communications.
• Excellent organizational and communication skills.

Qualifications

• Experience with PACE or medical scheduling preferred.

Skills

• Strong organizational and communication skills.

Benefits

We offer a comprehensive compensation package including base pay and bonus, medical insurance coverage (Medical, Dental, Vision), work/life balance, a 401(k) match, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Pay

$23.23—$30.66 USD

Schedule

Not specified

Benefits

Comprehensive healthcare coverage, a broad range of additional benefits, and a 401(k) match.

COVID-19 Vaccination Policy

At WelbeHealth, we have a vaccination policy for all our employees. Proof of vaccination, or a vaccine declination form will be required prior to employment. We maintain required infection control and PPE standards and have requirements relevant to all team members regarding vaccinations.

Company Commitment to Diversity, Equity and Inclusion

We are committed to building a culture of inclusion and belonging. We embrace and cherish the diversity of our team members and are dedicated to equal opportunity employment. We are proud to be an equal opportunity employer.