SEH-PATIENT ACCESS SPECIALIST

Location: Charlotte, MI

About the role

Greets and registers patients for inpatient and outpatient services. Answers the Hospital’s main switchboard.

Responsibilities

• Greets and registers patients for inpatient and outpatient services.
• Obtains and verifies patient’s demographic, medical, and insurance information.
• Enters patient information into the computer system.
• Directs individuals to the correct department or location.
• Assists individuals in person and over the phone, providing information and assistance and/or scheduling appointments.
• Notifies appropriate personnel of emergency or urgent situations.
• Contacts insurance carriers to verify coverage and benefits levels.
• Reviews documentation completed by patients for accuracy and completeness; contacts others as needed to confirm data or resolve errors.
• Answers the Hospital’s main switchboard; transfers callers to the correct employee or patient.
• Checks patients out following completion of the appointment, including collecting payments/copays, scheduling follow‑up appointments and tests.
• Completes all required paperwork/forms.
• Contacts patients to confirm appointments and give instructions; explains procedures and answers questions as able.
• Date stamps, sorts, and distributes incoming departmental mail and faxes.
• Performs cashier duties: collecting payments/co‑pays, issuing receipts, balancing the cash drawer.
• Copies and distributes patient documents and records as directed.
• Assists in maintaining an orderly office appearance.
• Orders departmental supplies.
• Gathers data for monthly statistical reporting.
• Supports and serves as a role model for the organization’s mission, vision, values, and customer service initiatives.
• Adheres to organization’s policies, procedures, and compliance guidelines.
• Performs other duties as assigned.

Requirements

• General requirements: none specified.
• Work experience: none specified.
• Education: High school diploma or GED.
• Shift: Evenings.
• Facility: Sparrow Eaton Hospital.
• Status: Part‑time, non‑benefit eligible.
• Experience level: New graduate.

Qualifications

• Knowledge and understanding of the inpatient and outpatient registration function preferred.
• Knowledge of regulatory standards and hospital policies related to patient registration, including HIPAA confidentiality and JCAHO mandates, preferred.
• Knowledge of medical terminology preferred.

Skills

• Interpersonal skills to provide courteous and accurate information in person and over the phone to hospital personnel, physicians, patients, families, and insurance representatives.
• Typing and computer skills for creating and compiling departmental records and documents.
• Organizational skills to prioritize workflow and maintain patient records and files.
• Mental ability to work on tasks requiring accuracy and attention to detail, adapt to multiple priorities, and respond to patient and family concerns.
• Physical ability to operate required office equipment and occasionally assist in transporting wheelchair‑bound patients to a room.
• Ability to use a keyboard as required to perform essential duties.