Patient Access Specialist

About the role

The Central Access Specialist supports the centralize screening and access to the program areas. They coordinate with the Central Client Registration (CCR) team to manage access scheduling, gather initial screening information, and provide support for the Central Access Assessment teams. This position manages customer services, gathers initial screening information about clients' reasons for seeking services, and coordinates the initial referral to the Clinical Assessment Specialist. After the assessment, they schedule the initial appointment with the identified program provider.

Responsibilities

• Participate as a member of the Access Team to support centralize screening and access to program areas.
• Coordinate with the Central Client Registration (CCR) team to manage access scheduling, gather initial screening information, and provide support for the Central Access Assessment teams.
• Manage customer services, gather initial screening information related to why the client is seeking services, and coordinate the initial referral to the Clinical Assessment Specialist.
• Schedule the initial appointment with the identified program provider after the assessment is completed.
• Maintain a working knowledge of all program areas, CCR registration, and verify provider network status prior to scheduling the clinical or medical initial appointment.
• Ensure all daily tasks are completed timely to support the needs of the Central Access Teams and ensure quality customer service.
• Execute assignments/tasks with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.

Requirements

• Ace (AA) degree within area of position responsibility with (3) years of relevant medical / business office experience OR;
• A high school diploma or GED with five (5) years related experience may be substituted.
• Working knowledge of clinical/business practice requirements related to access to services.
• Understanding of insurance authorizations and practice requirements is considered a plus.
• The ability to work independently with good criteria and decision-making skills.
• Proficient internet/computer skills and use of Microsoft Office to complete tasks.
• Strong organizational skills and the ability to prioritize responsibilities.
• The ability to maintain effective working relationships with internal and external customers.
• Excellent verbal and communication skills, including letters, memos, and emails.
• The ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
• The ability to maintain effective working relationships with internal and external customers.
• The ability to pass organization screening requirements, including state and federal background screening as appropriate.

Benefits

Lakeview Center offers a variety of benefits including:

• With Benefits Medical, Dental, Vision
• Basic Life and AD&D
• Voluntary Term Life
• Employer Paid Long Term Disability
• Flexible Spending Accounts and Health Savings Account
• Retail Savings Plan (RSP)
• Employee Assistance Program
• Accident Insurance
• Group Critical Illness Insurance
• Individual Short-Term Disability Insurance
• Paid Time Off
• Identity Theft Protection
• Employee Discount Program

Pay

The salary range for this position is $17.50 - $18.75 per hour. Salary is based on experience.

Schedule

N/A

Contact Information

To Apply: Interested applicants please visit https://www.lifeviewgroup.org/careers-overview and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.

LifeView Group, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED. A Level II background screening is required.