Patient Access Specialist

Job Overview

The Patient Access specialist is a critical role at the local level in ensuring patients and families receive optimal service and timely access to care, provides onsite scheduling, and manages waitlist for multiple disciplines at the local level. The Patient Access specialist is responsible for optimizing booked rates by collaborating directly with onsite leaders and clinical staff to coordinate schedules.

Qualifications

• High school diploma or equivalent
• Good Verbal and written English communication skills (preferred)
• Electronic Medical Records experience (preferred)
• Proficiency with internet based technologies including Microsoft Office, data entry, and navigation of multiple applications sensitive to patient confidentiality and maintains HIPPA compliance

Scheduling Requirements

Day Shift
Monday through Friday

Essential Functions

• Works closely onsite with clinicians to manage and optimize access to care for patients and families to achieve optimal booked rates
• Mets regularly with site leaders to manage schedules of clinical staff
• Actively manages waitlist for local sites and, along with PAS Site Manager, provides suggestions to local clinical leaders for needs based on waitlist
• Schedules appointments based on requests from local site clinicians, leaders, and patients and families
• Ensures accuracy of intake information, inclusive of demographics, insurance information, referrals, and prescriptions, if needed for services line
• Utilizes HRO principles, inclusive of AIDET, Five Tones, and validate and verify to provide excellence in customer service and the patient experience
• Able to think creatively and proactively while maintaining adherence to guidelines, policy and procedures
• Actively participates in meetings and huddles with the onsite local teams
• Adheres to the productivity expectations as determined by local PAS Manager and Directors
• Works effectively with others and proactively problem solves other duties as assigned

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Company Information

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer