Segment Manager

About the role

The Segment Manager, Strategic New Accounts is responsible for working directly with customers and sales, and partners closely with product management to identify and launch new products and drive sustainable, profitable growth.

Responsibilities

• New Product Development Champion
  • Work directly with strategic accounts to identify, concept, scope and initiate new product opportunities.
  • Gather and document voice of customer, operations and environmental observations, needs and challenges to enable successful new product opportunities with strategic accounts.
  • Collaborate with product management and customers to define product requirements, influence concept development, support field tests and commercialization.
  • Govern, review, initiate, monitor, and ensure delivery of basic development tasks in close partnership with engineering; track and measure post launch.
• Product Quality & Issue Resolution
  • Investigate and resolve customer-reported product issues related to quality, reliability, functionality, installation, and application.
  • Coordinate corrective actions with internal stakeholders and communicate resolutions with customers.
• Cross-Functional Collaboration & Business Growth
  • Partner with Sales, Inside Sales, Product Management, and Marketing to support growth initiatives, strategic account plans, and product lifecycle management.
  • Represent the company at customer visits, industry events, trade shows, and other business development activities as required.
• Account Management
  • Support Lead customer engagement activities, including meetings, project reviews, and alignment of development priorities.
  • Serve as the subject matter expert for Franke products, providing technical and application support to customers and sales teams.
  • Field and proactively solve specific customer requests related to Franke products.

Requirements

• Educational Background: Bachelor’s degree required, preferably in Engineering.
• Experience: 5 years of product development/design experience; 2 years business development or account management experience; Sales engineering experience preferred; Experience of working in global environment.
• Knowledge, Skills, and Abilities: Readiness to business travel within North America (up to 40%); High language skills; High mathematical skills; Very high reasoning skills; Computer skills: Word Processing software, Spreadsheet software, Design related software, 3-D Design Software, Internet software, Manufacturing software, Database software.

What we offer you

• Free, On-Site Medical Clinic
• Comprehensive benefits package (Health, Vision, Dental, and More)
• Starting day 1
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

Contact details

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants: The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.