Seeking Volunteers to Support Families Separated by International Conflicts - Anywhere in Vermont

About the Role

The American Red Cross is seeking volunteers to assist with supporting families who have been separated due to international conflict or emergencies. This role involves working with diverse populations to help reconnect families through the Restoring Family Links (RFL) program.

Responsibilities

• Conduct interviews with clients to gather details to initiate a search for their loved ones.
• Search for missing relatives in your community by reviewing and analyzing case details in the case management database, conducting home visits, speaking with community members, and contacting organizations serving refugees and migrants.
• Deliver Red Cross Family News Messages to clients from their relatives, as well as collect replies.
• Keep clients informed of the progress made on their cases.
• Deliver news to clients on the results of their search.
• Enter new case information and case updates into the case management database accurately and thoroughly.
• Provide competent, high-quality, and efficient casework services to clients while displaying empathy and adhering to the Fundamental Principles of the Red Cross, as well as program standards and guidance set forth by National Headquarters.
• Reach out to community organizations and groups to inform them of Restoring Family Links Services.
• Provide appropriate referrals to other services a client may need.

Requirements

• Good listening skills and a desire to work with diverse populations.
• Passion for the Red Cross mission.
• Computer skills.
• Effective communication skills.
• Detail-oriented.

COVID-19 vaccination is strongly encouraged and is required for in-person volunteer roles.