Security Technician - Omaha, NE

About the role

Convergint is seeking a full-time Security Technician to join their dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Interface as the key point for technical support and training for customers, aiming to maximize customer satisfaction.
• Read blueprints, schematics, manuals, and interpret diagrams to determine installation procedures; troubleshoot and repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as "our customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute most technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination; make recommendations regarding quality of work and potential changes in scope, and identify ways to improve customer satisfaction.
• Act as a mentor to less experienced staff, supervising workers in testing, tuning, and adjusting equipment to achieve optimal performance.
• Perform other duties as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience in fire alarm systems, and/or electronic security systems.
• Proven ability to troubleshoot problems and look for solutions.
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper), and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Skills

• Technical skills in fire alarm systems, electronic security systems, and building automation.
• Programming skills.
• Interpersonal and communication skills.
• Organizational and problem-solving skills.
• Computer skills including MS Office applications.
• Math skills (as needed).

Benefits

• Company holidays and paid time off.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401K matching plan.
• Colleague assistance program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications, industry-specific certifications, software house certifications, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS.