Security Technician 3 - Port Washington, WI

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects, including small to large projects of varying complexity. Additionally, the technician is responsible for delivering assigned projects effectively and within budgeted cost and time schedules, acting as a key interface for technical support with the customer, and maximizing customer satisfaction. The position may also involve mentoring less-experienced staff.

Responsibilities

• Installs, programs, tests, repairs, and services a substantial variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Provides technical support and training for the customer, ensuring customer satisfaction.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Writes non-routine programs of substantial variety and complexity for systems.
• Takes ownership of onsite projects, ensuring safety, quality, and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Participates or assists with developing customer presentations or similar new business development activities.
• Executes all the technical aspects of multiple projects with varying timelines and budgets, including preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects, including supervision and oversight of subcontractors and installation work; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Uses technical knowledge, skills, and experience to mentor and train less experienced staff.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Provides performance feedback to management regarding Project Specialists I and II.

Requirements

• Certifications in current versions of Lenel OnGuard, Milestone XProtect.
• At least five (5) years of experience programming, configuring, integrating, testing, and commissioning enterprise electronic security systems of similar scope, complexity, and criticality.
• Recent experience serving as the primary programmer on large-scale, enterprise, or mission-critical deployments is required.
• Experience supporting data centers or similar critical infrastructure environments is strongly preferred.
• Demonstrated competency in access control programming, video management system configuration, third-party system integration, cybersecurity and system hardening, system commissioning, troubleshooting, and the preparation of as-built programming documentation, testing reports, and turnover packages.
• Strong communication and coordination skills to work effectively with internal teams, customers, IT personnel, consultants, and trade partners throughout the life of the project.