Security Team Member - Ryan Field

About the role

BEST Crowd Management is looking for friendly, reliable, and service-oriented individuals to join our Guest Experience Team. In this role, you’ll be the face of the experience—providing assistance, answering questions, and helping create a welcoming, positive environment for every guest. This position is ideal for individuals who enjoy working with people, solving problems, and delivering excellent customer service in a fast-paced setting.

Responsibilities

• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Respond promptly and effectively to security incidents or emergencies, following established protocols.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Requirements

• Must be at least 18 years old.
• PERC Card Required - Pay Incentive
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and professional in busy or high-energy environments.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand and remain active for extended periods.
• Dependable, punctual, and team-oriented with a strong work ethic.

Pay

$18 / hr

Benefits

• Competitive hourly pay based on experience and qualifications.
• Opportunities for career growth and advancement within BEST Crowd Management.
• Ongoing training and professional development opportunities.
• Flexible scheduling to support work-life balance.
• A positive, inclusive, and team-oriented work environment.