Director of Operations | Full Time | Ryan Field at Northwestern University

Responsibilities

• Oversees overall daily operation and maintenance of the facility and all systems.
• This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Oversees the operation of event set-up and tear-down, i.e. chairs, signs, etc.
• Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; and implement discipline and termination procedures.
• Responsible for health & safety compliance.
• Develop and update comprehensive management reports and manuals (i.e., Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.).
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Congduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
• Direct and monitor the work of contractors, engineers, and architects on building projects.
• Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent federal, state, and local regulations.

Qualifications

• B.S. or B.A. degree from an accredited college/university.
• 5-7+ years of experience in facility operations management.
• Must show demonstrated knowledge of physical plant management, supervisory skills, and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends, and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic knowledge of boilers, chillers, refrigeration, and ice making.
• Basic Knowledge of Fire Alarm / Fire Protection Systems.
• Knowledge of event production and theater technology.
• Capable of operating in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Working knowledge of equipment safety, facility maintenance, and housekeeping.
• Excellent customer service skills.