Box Office Director | Full Time | Ryan Field at Northwestern University

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility.
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for season ticket renewal mailings, processing of season ticket monies, and printing/mailing of season tickets.
• Responsible for all season ticket holder customer service-related upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention.
• Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Direct the creation and control of fiscal budget for the Box Office department.
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena, or convention center.
• Develop and implement comprehensive ticket sales programs.
• Plan, direct, evaluate and provide leadership to Box Office personnel.
• Establish and maintain effective working relationships with internal/external customers.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Comprehend and make inferences from written sales materials.
• Exercise confidentiality and integrity when handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

Qualifications

• Bachelor's degree from an accredited college or university with major coursework in business management, sports management, business administration, or other related fields preferred.
• 5-7 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
• Familiarity with Ticketmaster ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays, and an extended number of days.

Pay

This role pays a yearly salary of $90,000 - $105,000 and is bonus eligible.

Schedule

This position will remain open until October 16, 2026.