Security Systems Technician

Primary Responsibilities

• Aid legal and HR with incident response, video footage pulls, and reviewing alarm logs
• Install CCTV and other security systems
• Arrange and supervise security system installations with contractors
• Provide support and process help desk tickets for CCTV and other security systems including account management, troubleshooting connectivity issues, and training our Operations teams on security tools and processes
• Maintain relationships with remote IT and construction contractors
• Plan and prepare security system installations by personally conducting on-site surveys or remotely in coordination with on-site technicians
• Create cost estimates for security projects and work with our Operations teams to balance budgets with their security needs

Requirements

• Excellent phone skills
• Strong attention to detail
• Strong written and verbal communication skills
• Strong organizational skills
• Able to lift 50 lbs and work on ladders when needed
• Able to type 30 WPM
• Able to work in a fast-paced environment
• Experience with Microsoft Windows and Office
• Experience with low-voltage wiring, CCTV alarm systems, and project management
• Customer service experience
• Salesforce or similar certification
• Network+ or TCP/IP and networking skills

Job Type

Full-time

Pay

$20/hour+ depending on experience

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

Monday to Friday mix of in-person and remote work (after fully trained), occasional late-night remote work supporting installers, occasional overtime during large projects or acquisitions, travel opportunities for in-person installs in markets across the U.S. available but not strictly required