Security Systems Coordinator

Mobile Loaves & Fishes (MLF) is a social outreach ministry empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Community First! Village is a 51-acre master planned development providing affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are expanding to add more than 1,400 new neighbors over the next 5-10 years.

About the Role

At Community First! Village, the Neighbor Care department supports neighbors as they settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. The Property Management Technical Administrator supports the technical systems and operational infrastructure that keep the community safe, secure, and operating effectively. This role manages access control, security camera systems, incident reporting workflows, and technical documentation while partnering with internal departments, vendors, and law enforcement to support day-to-day property operations.

This is a full-time, non-exempt position reporting to the Property Manager. Some nights and weekends may be required, including participation in a regular on-call rotation to respond to after-hours emergencies. The role is based at Community First! Village, located at 9301 and 9116 Hog Eye Road, Austin, TX 78724.

Responsibilities

• Incident Reporting, Compliance & Documentation
  • Review incident reports, identify high-priority items, and coordinate follow-up actions based on severity and community impact
  • Organize and participate in incident review sessions in partnership with the Assistant Property Manager
  • Process video requests, incident report forms, and related documentation, ensuring accuracy, proper storage, and timely follow-up
  • Generate lease violations when appropriate, ensuring documentation aligns with policy
  • Prepare evidence packets for eviction court, including incident reports, supporting documentation, and video evidence as needed
  • Coordinate with the Travis County Sheriff's Department to securely share evidence and maintain thorough incident-related records
  • Review incident reports related to housing inspection violations, prioritizing safety concerns
  • Identify staff-related incidents and route documentation to the Assistant Property Manager and People Operations Team; support follow-up related to neighbor incidents, including information gathering and lease expectation reinforcement
• Access Control, Security & Technical Systems
  • Assist in operating and maintaining access control systems across all phases, including gates, programmable locks, RFID badges, LPR access, and related credentials
  • Issue, audit, update, and deactivate credentials for staff, neighbors, missionals, vendors, and contractors
  • Maintain accurate logs of credential issuance, access changes, parking passes, and vehicle registrations
  • Coordinate with Property Management, IT, and external vendors on equipment maintenance, repairs, and replacements
  • Monitor camera systems to support community safety and incident documentation
  • Review and retrieve camera footage in response to reported incidents and internal requests
  • Conduct routine audits of camera coverage and coordinate repairs or vendor follow-up as needed
• Administrative Support & Cross-Functional Collaboration
  • Maintain organized physical and digital filing systems for all Property Management records
  • Support the preparation and delivery of lease-related notices and documentation
  • Facilitate data workflows and administrative support for internal departments, partner teams, and property operations
  • Collaborate with on-site partners and internal departments on access needs, events, and conflict resolution support
• Other duties and responsibilities as needed

Requirements

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals
• 2+ years of hands-on experience supporting technical systems, such as IT support, electronics, access control, surveillance systems, facilities technology, or related security technology
• Strong administrative and organizational skills, with the ability to manage documentation, schedules, system records, and high-volume technical workflows
• Strong technology proficiency, including comfort troubleshooting hardware, software, and technical systems; experience with IT, electronics, access control, or security technology preferred
• Experience with camera systems, access control equipment, and related security technology
• Strong problem-solving skills, with the ability to identify issues, determine root causes, and support timely resolution
• Demonstrated ability to coordinate, track, and follow through on multiple tasks simultaneously in a fast-paced environment
• Effective communication and interpersonal skills, including professional phone etiquette, active listening, and customer-focused service
• Strong attention to detail and discretion when handling sensitive incident, security, and legal documentation
• Valid driver's license

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Village
• Ability to work in an office setting as well as in outdoor and residential community environments
• Ability to lift up to 25 pounds
• Ability to occasionally respond to after-hours needs as part of an on-call rotation

Benefits

• Day one 100% employer-paid health, dental, vision, life, short-term disability (STD), and long-term disability (LTD) insurance
• Generous paid time off and holiday pay
• Matching 401(k) retirement plan
• Corporate discount program
• Professional development opportunities
• Employee assistance program
• Paid parental leave
• Wellness partnership benefits

Mission & Values

Vision: We empower communities into a lifestyle of service with the homeless.

Mission: We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

Goals:

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family, and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

Belief Statements:

• The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family
• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

Core Values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility, and ownership in all actions and decisions.