Security Systems Coordinator

About the Office of Commissioner Rodney Ellis

The Office of Commissioner Rodney Ellis serves Harris County, with four precincts. Precinct One, represented by Commissioner Rodney Ellis, covers 363 square miles and includes diverse neighborhoods like Downtown Houston, the Texas Medical Center, and Houston Community College campuses.

Job Summary

The Security Systems Coordinator oversees the organization's physical and technical security infrastructure, ensuring reliable and effective protection of personnel, facilities, and assets. This role involves working closely with internal departments, external vendors, and security leadership to support system upgrades, troubleshoot issues, and enhance safety.

Essential Duties & Responsibilities

• Administer, monitor, and maintain physical security systems, including access control platforms, CCTV networks, intrusion detection systems, and related hardware/software.
• Manage user access rights, badge creation, and system permissions in accordance with organizational policies.
• Perform routine system audits, health checks, and preventive maintenance to ensure optimal performance.
• Cook up installation, repair, and upgrades of security equipment with vendors, contractors, and internal IT teams.
• Troubleshoot system issues, document resolutions, and escalate complex problems as needed.
• Maintain accurate records of system configurations, maintenance logs, and security equipment inventory.
• Assist in developing and implementing security procedures, standards, and best practices.
• Support incident investigations by retrieving footage, access logs, and system data.
• Participate in security planning, risk assessments, and improvement initiatives.
• Provide training and guidance to staff on security system use and access protocols.

Requirements

• Education: Associate degree in Information Technology, Security Management, Criminal Justice, or a related field; or equivalent combination of education and experience.
• Experience: 2 years of experience supporting physical security systems, access control, CCTV, or alarm systems.
• Experience: Experience working with security vendors, integrators, or technical support teams.
• Experience: Hands-on experience with system administration, hardware troubleshooting, or networked security devices.
• Experience: Experience in a corporate, campus, healthcare, or government security environment is a plus.

Knowledge, Skills & Abilities (KSAs)

• Knowledge: Understanding of physical security principles, access control workflows, and surveillance technologies.
• Knowledge: Knowledge of networked devices, IP-based systems, and basic IT infrastructure.
• Familiarity: Familiarity with security compliance standards and organizational security policies.

Skills

• Strong technical troubleshooting and problem-solving skills.
• Proficiency: Proficiency with security system software, dashboards, and reporting tools.
• Effective communication skills: For working with staff, leadership, and vendors.
• Strong organizational and documentation skills.

Abilities

• Ability: Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Ability: Ability to work independently while collaborating effectively with cross-functional teams.
• Ability: Ability to maintain confidentiality and handle sensitive security information responsibly.
• Ability: Ability to analyze system data and recommend improvements to enhance security operations.

Preferences

• Bachelor’s degree in a related field.
• Certifications: ASIS PSP, Lenel/S2, Genetec, Milestone, or other manufacturer-specific credentials.

General Information

• Work Environment: Indoor and outdoor environment, exposure to various and extreme weather conditions, temperature variations, and loud noises.
• Location: 7901 El Rio, Houston, TX 77054.
• Hours: Rotating on-call schedule and responding to field service requests as required.
• Physical Demands: Physically active position requiring exertion of in excess of 50 pounds of force occasionally and/or in excess of 25 pounds of force constantly to move objects.