Security System Supervisor

Brief Description

Join the Texas Health and Human Services Commission (HHSC) as a Security System Supervisor (Program Supervisor IV) at Austin State Hospital. This role involves advanced supervisory‑level electronic security systems support for existing and new facilities, including access control, video surveillance, and telecommunications systems. The position includes reading schematics and blueprints, overseeing installation, preventative and corrective maintenance, managing vendors and contracts, and leading a team of direct reports.

Essential Job Functions

• Attend work regularly; may be required to work specific, rotating, extended, or overtime shifts in accordance with agency leave policy.
• Establish surveillance program goals and procedures with hospital leadership, Risk Management, and Plant Operations; monitor outcomes using key metrics and industry best practices.
• Direct and oversee the facility’s Video Surveillance System, ensuring operational status and security compliance; serve as primary liaison with contractors for camera placement, installations, and maintenance.
• Provide oversight for the Access Control System, developing program goals based on audit findings, incident data, performance metrics, and budget; consult with departments on access needs and security controls.
• Manage contractor work on campus, ensuring adherence to contractual obligations for surveillance, access, and telecommunications.
• Maintain internal and external fiber optic and copper cabling to support client record systems, access control, telecommunications, and fire systems; plan, evaluate, budget, and coordinate repairs and upgrades.
• Supervise, lead, and oversee assigned team members, including scheduling, leave management, performance evaluations, coaching, corrective actions, and terminations.
• Maintain and manage facility audiovisual conferencing equipment and cable television systems; coordinate repairs and service provider interactions.
• Supervise installation, maintenance, and repair of telecommunications equipment and infrastructure; ensure seamless communication system operation.
• Manage patient and staff wireless phone services, overseeing service plans, device distribution, and troubleshooting.
• Oversee record retention of surveillance systems; produce video and work with investigators on recordings related to unauthorized departures, abuse, or injury claims.
• Participate in disaster response, recovery, and Continuity of Operations (COOP) activation, including nuclear emergency drills and actual emergency response; may require alternate shift patterns or locations.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of large, complex video systems and software.
• Knowledge of access control systems.
• Knowledge of multi‑frequency radio communication devices.
• Familiarity with A/V, video conferencing, paging, and intercom systems.
• Skill in logical reasoning to evaluate alternative solutions and conclusions.
• Proficiency with computers and applicable software.
• Project management skills.
• Ability to work collaboratively with colleagues, agencies, and vendors.
• Strong interpersonal relationship skills, including conflict resolution, negotiation, and teamwork with governmental and other organizations.
• Problem‑identification and solution‑oriented abilities.
• Sound judgment for critical decision‑making.
• Capability to analyze, plan, set goals, and implement objectives.
• Ability to recommend innovative program improvements for efficiency or customer experience.
• Skill in analyzing complex issues and developing preventive plans.
• Effective communication of technical information to varied audiences.
• Time‑management and ability to prioritize multiple project deadlines.

Registrations, Licensure, or Certifications

• Valid Texas driver’s license (or obtain within 90 days of hire) to operate a state vehicle; out‑of‑state licenses require an original certified driving record.
• Eligible driving record per HHSC Fleet Management policy.

Initial Screening Criteria

• Graduation from an accredited four‑year college or university with major coursework in construction, business automation, or a technical field (e.g., HVAC, Electrical, Plumbing, Carpentry) and at least six months of related experience; or an associate degree in any field with 24 months of related experience; or no degree with four years of related experience.
• Five years of supervisory experience in a maintenance specialty (HVAC, Electrical, Plumbing, or Carpentry) preferred.

Additional Information

• Must pass fingerprint criminal background check, pre‑employment drug screen, and registry checks (CANRS, Nurse Aid, Medication Aide, Employee Misconduct, LEIE).
• Males ages 18‑25 must be registered with the Selective Service; all applicants must be at least 18 years old (Waco and Terrell Center for Youth applicants must be 21).
• Flexibility in work hours may be required; overtime and extended hours may be needed.
• Compliance with HHSC immunization policy and state hospital procedures is required; vaccination against hepatitis B, measles, mumps, rubella, varicella, tetanus, diphtheria, pertussis, and influenza is mandated based on level of contact. Unvaccinated employees for influenza may be required to wear a mask and take additional protective measures.
• Active Duty, Military, Reservists, Guardsmen, and Veterans are encouraged to apply.

Benefits

• 100 % paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional benefits detailed on the “Benefits of Working at HHS” webpage.

Pay

Salary range: $4,523.16 – $7,253.83 per month. Pay frequency: Monthly.

Schedule

• Shift: Day
• Telework: Not eligible
• Travel: Up to 10 % of time
• Potential for overtime, extended hours, and alternate shift patterns for disaster response or COOP activation.