Security Surveillance Specialist

About the role

GardaWorld is shaping the future of cash management, providing clients with solutions across every phase of their cash supply chain including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. The company operates the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners, processing, managing, and moving over $8B in cash daily with 24/7 client support and logistical expertise.

Full-time position with benefits. Schedule: Thursday–Monday (days off Tuesday/Wednesday), shift 10:30 pm–7:00 am. Pay: $22.50/hour.

Job summary

The Surveillance Operations Analyst, reporting to the Surveillance Operations Manager, handles emergency and non‑emergency telephone calls, actions alarm signals, manages video surveillance and access control systems, and coordinates responses to security and safety incidents. The role provides timely, accurate information and reporting using time‑sensitive databases, generates incident reports for security and investigative purposes, and acts as a liaison between supervision/management and security personnel.

Responsibilities

• Monitor CCTV, alarm signals, and access control systems for a network of facilities across North America.
• Verify security‑related alarms, dispatch first responders as needed, provide situation updates to security staff, and coordinate with local authorities.
• Maintain real‑time knowledge of the location and status of various security personnel.
• Create accurate communication logs and report incidents in incident management databases.
• Provide situational awareness of regional issues through internet observation and news media reporting.
• Establish intergroup communication with other support elements to coordinate responses to security incidents.
• Utilize geographic information systems to ascertain potential risks and incidents near company assets.
• Provide information for investigative purposes using data from sensitive security databases.
• Support the critical “incident reach‑back” role by facilitating dissemination of information to mobilize necessary resources for immediate risk mitigation.
• Utilize SharePoint sites and Microsoft Office Suite programs to generate reports and access security‑related information.
• Make common‑sense decisions and take action during high‑tension and stressful situations.
• Conduct training of newly placed peers in all job duties; provide training updates to supervisory staff as needed.
• Interact positively with employees, customers, consultants, and vendors.
• Conduct thorough analysis of security data and trends to identify vulnerabilities and recommend proactive security measures.
• Perform vulnerability assessments of physical security measures (perimeter fencing, access control systems, surveillance cameras) to identify weaknesses and recommend improvements.
• Analyze existing security policies and procedures for compliance with industry standards, regulatory requirements, and best practices.
• Identify gaps or inconsistencies in security policies and provide recommendations for updates or revisions.
• Recommend technological enhancements or upgrades to improve the overall security posture.
• Conduct simulations and scenario‑based exercises to evaluate the effectiveness of emergency response plans and procedures.

Qualifications

• High school diploma or equivalent (GED).
• Experience with multi‑line phone systems.
• Comfortable using various computer systems simultaneously.
• Extensive knowledge of Microsoft Office Suite (mandatory).
• Ability to multi‑task.

Skills

• Proficient computer skills including Microsoft Office and SharePoint.
• Proven experience in security monitoring, preferably in a corporate or industrial setting.
• Experience in Command Center Dispatch/Operator or high‑volume call center.
• Experience responding to commercial alarm systems and interpreting incoming signals.
• Experience with CCTV software platforms, identifying anomalous activity, and initiating appropriate response.
• Highly effective oral and written communication skills.
• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Fast and accurate typing skills for efficient data entry and report generation.

Physical requirements and environment

• Office setting with minimal to no exposure to extreme temperatures.
• Working on PC and using telephone while sitting for extended periods (4+ hours).
• Sitting, typing.

Compensation & benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan.
• Employee discounts.