Surveillance Specialist

About the role

As a Surveillance Specialist at Mystic Lake Casino, you will work in a dynamic surveillance command center, monitoring operations, documenting incidents, and supporting guest and team member safety. This role is ideal for candidates with experience or interest in surveillance, dispatch, security operations, command center environments, monitoring centers, investigations, emergency communications, loss prevention, and asset protection.

Responsibilities

• Coordinates communication and personnel for various events, including emergency situations.
• Receives requests for assistance from departments, guests, or agencies via communications, then prioritizes or advises personnel as needed.
• Utilizes CCTV and video management software to conduct safety audits of all areas, including businesses and properties within the casino and Tribal Operations to ensure asset protection and the safety of guests and team members.
• Monitors alarms and safety systems and maintains logs of all communications.
• Initiates daily logs, incident reports, audits, and work orders to document observations in accordance with regulations.
• Becomes part of the emergency operations during large-scale emergency events.
• Receives and disseminates telephone and radio communications related to activities within the SMSC GE and Community Properties, including life safety for law enforcement and EMS, asset protection, and general information.
• Monitors and/or maintains fire panels, Crisis Alert system, access control, fire door alarms, and panic alarms.
• Maintains accurate records and logs of radio transmissions, telephone calls, and other pertinent information related to Security, Surveillance, Public Safety, law enforcement response, and the dispatch center via reporting software.
• Generates dispatches, daily logs, and incident reports in support of the Security & Surveillance Team.
• Reviews, saves, and attaches digital media files (photos and video) for documentation required by SMSC Gaming Commission Regulations, Minimum Internal Control Standards (MICS), and Surveillance Department procedures.
• Monitors CCTV coverage of all gaming and non-gaming areas, including all businesses and properties within SMSC to provide asset protection, prevention of illegal activity, and the safety of guests and team members.
• Performs basic surveillance functions following established procedures, MICS, and SMSC Gaming Regulations, and acts in accordance with regulatory compliance through monitoring and reporting of Title 31 requirements.
• Assumes “Emergency Communications Center” responsibilities during all emergency situations.
• Performs emergency notifications to affected team members, Public Safety, law enforcement, and upper management as directed.

Requirements

• Must be 18 years of age or older.
• High School graduate or GED.
• Any combination of post-secondary education/certifications in law enforcement, military or security fields, customer service, and/or related experience to equal one year.
• Must be able to pass a skills test which includes reading comprehension and basic math.
• Successful completion of a training program that includes passing an Emergency Fire Panel Test within 30 days of hire, learning to use the Surveillance Video Management Software and CCTV system, and passing tests of position-relevant policies and procedures to include MICS and Title 31.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work with multi-line/channel phone and radio systems.
• Ability to maintain confidentiality with sensitive information.
• Ability to prioritize several incidents (tasks) simultaneously in stressful situations.
• Ability to manage time effectively, prioritize tasks, and adapt to changes in a normal workday.
• Demonstrated outstanding communication and comprehension skills; ability to communicate effectively in English (orally and written).
• Ability to remain calm and communicate details via phone or radio to responding team members or other authorized external responders during high-stress incidents.
• Ability to provide consistent exceptional service toward guests, team members, and vendors/contacts.
• Must be able to complete regularly assigned training to keep skill set current and effective.
• Compliance with established health and safety protocols.
• Relationships with any SMSC Gaming Enterprise team members in cash or asset handling departments must be disclosed to the Surveillance Operations Manager to determine if they pose a conflict of interest.

Benefits

• Comprehensive benefits package including medical, dental, life and disability insurance, onsite medical clinics and pharmacy.
• 401(k) retirement plan with employer contributions starting day one.
• Paid time off and wellness programs.
• Discounts on childcare, fuel, bus passes, and fitness membership.
• Free uniforms and free uniform cleaning.
• Tuition reimbursement.

Pay

Starting pay at $21 an hour.