Security Supervisor- PM Shift

Responsibilities

• Supervise security staff.
• Assign shifts and designate duties.
• Conduct training for the security staff.
• Supervise investigations.
• Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.
• Be an active member of safety committee.
• Review payroll for department.
• Review daily activity log at the beginning of each shift.
• Check identification of visitors and employees, if applicable.
• Check and document packages.
• Open secured areas for authorized personnel.
• Complete incident/accident reports in a clear and concise manner.
• Maintain daily activity log.
• Conduct assigned tour of building.
• Investigate all reported thefts, accidents and security complaints.
• Assist in all fire and/or emergency situations.
• Provide escort to guests and/or employees as necessary.
• Respond to all types of alarms.
• Monitor TV camera, if applicable.
• Administer Heimlich Maneuver and or First Aid/CPR as necessary.
• Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.
• Check packages and document all deliveries.
• Patrol the area to insure they are secure and free of unauthorized persons and disturbances.
• Provide escorts to persons carrying money, or other requests.
• Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.
• Conduct basic First Aid training.

Qualifications

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.