Security Shift Supervisor

Essential Functions

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s)
• Ensures all post orders are followed, established rounds are completed, and required reports are filed
• Notifies proper authorities and client in emergency situations
• Coaches and disciplines personnel as appropriate
• Sets up and reviews post orders and other details of assignments with subordinates
• Assists in the submission of payroll and personnel information to the company
• Ensures adequate coverage of all posts and positions
• Prepares, files, and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Makes contact with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• May perform the duties of a Security Officer in accord with post orders and company policy

Education/Experience

A high school diploma or GED, along with 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies

• Knowledge of security operations with an emphasis on patrol, inspection and response services
• Knowledge of supervisory practices and procedures
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
• Ability to track and maintain schedule assignments
• Ability to be an effective team member
• Ability to maintain professional composure when dealing with unusual circumstances
• Courteous telephone manner
• Ability to adapt to various sites and changes in post procedures
• Ability to write routine correspondence, including logs and reports
• Good organizational skills
• Strong customer service and results orientation
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures

Working Conditions

• Requires the physical and mental capacity to perform effectively all essential functions
• In addition to other demands, the demands of the job include maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
• Directing and disciplining staff in a positive manner
• May be required to work overtime without advance notice
• With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions
• In addition to other demands, the demands of the job include maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to or required to handle sensitive and confidential information

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday.
• Restrictions and fees may apply
• Certain waiting periods may also apply
• Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements
• Benefits may be different for union members