Security Specialist: Downtown Campus

Are you passionate about serving your community and our neighbors who are currently unhoused? If so, Tacoma Rescue Mission (TRM) is seeking a Security Specialist to be a part of carrying out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith‑based nonprofit organization whose mission is to support all people – including clients, volunteers, community partners, and staff – to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self‑sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community. Proudly serving Pierce County for over 100 years, we emphasize the dignity of each person who enters our doors and continually adapt to the changing needs of those we serve.

Essential Duties & Responsibilities

• Interact with guests, clients, donors, volunteers, and staff, monitoring behavior, providing excellent customer service, and encouraging compliance with TRM policies and procedures.
• Patrol assigned campus regularly—including hallways, stairwells, floors, bathrooms, laundry rooms, kitchen/food storage, office spaces, and exterior areas—to ensure safety.
• Work collaboratively with other staff, responding to all requests for assistance.
• Manage security infringements and emergencies such as loitering, traffic or crowd control, trespassing, fire, medical situations, threats, and perform crisis intervention to de‑escalate potential crises.
• Maintain concise and complete daily documentation, investigate security‑related accidents/incidents, and report to a supervisor for follow‑up.
• Make calls to police, fire department, and other first responders as directed or needed.
• Maintain resident confidentiality, properly storing and disposing documents per TRM standards.
• Embod​y the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need.
• Perform other duties as assigned to support an efficient and effective work environment.

Working Conditions

Interact in a relational manner with people from diverse backgrounds. Work occurs in indoor and outdoor environments with light custodial duties.

Schedule & Work Location

• Thursday – Sunday, 7 am – 5 pm
• Primary location: Downtown Campus, 425 S. Tacoma Way, Tacoma, WA 98402

Requirements

• Two years’ experience in related work.
• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suite.
• Effective de‑escalation skills.
• Ability to work in and respond to a fast‑paced, high‑stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Strong interpersonal skills.
• Skilled in clear and effective written, verbal, and electronic communication.

Physical Requirements

• Actively move for the duration of an entire shift on various surfaces (carpet, tile, concrete, etc.).
• Occasionally move quickly to respond to urgent situations.
• Occasionally ascend/descend stairs to inspect all areas of the facility.
• Communicate information and ideas so others will understand; exchange accurate information in these situations.
• Observe details at close range (within a few feet of the observer).
• Frequently move boxes weighing up to 25 lb across the office for various needs.
• Frequently work in outdoor weather conditions.
• Wear proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

• Medical and dental packages at no or little cost to employees
• 12 paid holidays, plus a bonus day
• Four weeks’ vacation accrued annually
• 10 hours of sick leave accrued monthly
• Participation in a 403(b) retirement plan with employer match
• Employee Assistance Program

Salary

Hiring salary range: $20.12 – $22.11 per hour. Full salary range: $20.12 – $24.32 per hour.