Security Site Manager (86476)

About the role

The Security Site Manager provides day-to-day leadership for security operations at a major Inter-Con contract in Mountain View. The position oversees approximately 4,000 security hours per week and a workforce of approximately 120 security officers across multiple shifts.

Responsibilities

• Serve as the primary Inter-Con point of contact for the client Security leadership and other designated client personnel at the service location.
• Provide general management and oversight of day-to-day security operations to ensure compliance with the Statement of Work, applicable client supplier standards, applicable internal policies and procedures, and all applicable laws and regulations.
• Lead approximately 120 security officers through shift supervisors and ensure consistent service delivery across a 24/7 operation.
• Manage approximately 4,000 weekly security hours, including staffing coverage, schedule administration, attendance, timekeeping, overtime control, and workforce readiness.
• Conduct regular post inspections and audits to evaluate supervisor and officer performance, identify gaps, and ensure corrective actions are completed.
• Ensure officers understand and fulfill assigned duties, post orders, site procedures, client expectations, and professional conduct requirements.
• Cook up close working relationships with the Account Manager and assigned client counterpart through regular meetings, operational updates, and timely escalation of issues.
• Cook up all requests for Inter-Con equipment and client equipment required for service delivery.
• Manage equipment tracking, audits, investigations, repairs, replacements, and accountability records.
• Provide and coordinate onboarding, site orientation, coaching, and required training for supervisors and security personnel.
• Ensure post orders and standard operating procedures are accurate, current, and maintained in accordance with the Statement of Work and site requirements.
• Draft and revise reports, client communications, post orders, standard operating procedures, and other operational documentation.
• Oversee investigations and administrative tasks as required, including fact-finding, documentation, follow-up, and escalation.
• Maintain key performance indicators, with particular focus on staffing health, overtime, operational compliance, and service quality.
• Respond to emergencies and operational escalations and remain accessible for after-hours support when needed.
• Perform other duties and responsibilities as assigned.

Requirements and Qualifications

• Minimum 3+ years of supervisory or leadership experience in security, operations, military, law enforcement or a comparable service environment.
• Experience leading large teams and managing supervisors across multiple shifts is strongly preferred.
• Contract security experience preferred; candidates from other backgrounds will be considered when they demonstrate the leadership, judgment, and client-service skills required for the role.
• Strong problem-solving skills and the ability to identify operational issues, develop practical solutions, and follow through to resolution.
• Demonstrated ability to coach employees, hold teams accountable, and build a professional, service-oriented culture.
• Excellent written communication skills, including the ability to prepare professional emails, reports, post orders, and standard operating procedures.
• Strong organizational skills and the ability to manage scheduling, timekeeping, staffing, equipment, training, inspections, and administrative priorities simultaneously.
• Proficiency with Microsoft Office and cloud-based productivity applications.
• California Guard Card preferred at hire. Candidates without a current Guard Card must be able to obtain one within 90 days of employment.
• CPR, AED, and First Aid certification preferred; training may be provided if not currently certified.
• Must project a professional image, provide outstanding customer service, and communicate effectively with clients, managers, supervisors, and security officers.
• Able to work on-site five days per week and remain available for urgent operational issues, nights, weekends, and emergency escalations as needed.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we have hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran in search of a rewarding career among a team that values those who served, as well as your success and growth within our organization, please review our extensive career opportunities at www.icsecurity.com/careers/. Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.