Security Shift Supervisor - Retail Plaza

About the role

The Shift Supervisor is responsible for the training, supervision, and sustainability of the swing shift staff and security operation.

Responsibilities

• Train, supervise, and mentor the security staff
• Report writing (incident reports)
• Supervise staff on assigned shift
• Coaching, recognition, and discipline within approved empowerment range
• Act as a liaison between site supervisor, Account Manager/Field Operations Manager, and professional security officers

Requirements

• 1-2 years of security supervisory experience
• Excellent customer service and public relations skills
• Daily training huddles with staff
• Experience working with computers, CCTVs, heliAUS reports and patrol system/device, radio and radio 10-codes, patrolling, de-escalation technique experience
• Comfortable dealing with unhoused and/or unruly people
• Excellent communication skills (radio, emails and text messages)
• Attention to detail
• Prolonged walking and standing is required
• Proactive thinking and problem-solving skills
• Ability to enforce and follow the site and company policies

Qualifications/Requirements

• At least 18 years of age
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• Able to frequently prepare written reports and logs in neat, legible handwriting
• Able to read and understand all operating procedures and instructions
• Licenses and certifications are subject to state and/or local laws and regulations and may be required prior to employment
• Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Handle crisis situations at the client site, calmly and efficiently

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law
• PPO

Schedule

Swing shift schedule

Pay

$25.00 per hour

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law
• PPO