Security Shift Supervisor

Responsibilities

• Assist in the initial intake process in partnership with the Residential Aides.
• Absorb clients into the shelter and assist in identifying those needing immediate services.
• Conduct patrols of the interior, exterior, and perimeter of the building, reporting observations to the Security Manager.
• Coordinate and conduct fire drills and emergency evacuations.
• Conduct roll call and roll call training as scheduled.
• Gather information requested for confidential investigations involving Residential Aides and Security Guards.
• Supervise, coach, and train Residential Aides and Security Guards.
• Complete performance evaluations for Residential Aides and Security Guards.
• Manage crisis situations and inform the appropriate staff of actions taken and provide follow-up.
• Routinely investigate all Win incidents, prepare incident reports, and provide appropriate information to the Security Manager and the Program Director.
• Continuously observe all residents and develop the ability to recognize signs of substance abuse, child abuse, criminal activity, and immediately advise the appropriate staff.
• Acquire understanding of building features and potential problems.
• Review the daily log book, school attendance, visitor, and resident sign-in logs.
• Patrol the shelter and maintain standing posts as needed.
• Conduct vertical patrols and report findings to the Security Manager.
• Visit multiple units and report any and all incidents to the Security Manager and the Program Director.
• Attend program and agency staff meetings, house meetings, case conferences, and training sessions.
• Perform computerized client intakes and other reports on the DHS data base.
• Perform other related duties as assigned.

Qualifications

• Commitment to Win’s mission, vision, and values.
• High school diploma or GED required; some post high school education or training a plus.
• Two to three (2-3) years of experience in social services or a residential setting.
• One to two (1-2) years of supervisory experience.
• Valid NYS Security Guard License.
• Valid NYS Fire Safety License / F80 or F58.
• Maintain an updated certification in First Aid/CPR.
• Must be able to visually observe CCTV camera.
• Must be able to ascend/descend stairs in an 8-story building.
• Must be able to stand and sit for long periods of time.
• Must be able to lift and use a fire extinguisher.